Posts Tagged ‘Rolls Royce’

  • Service Community 2

    Community Service

    Oct 20, 15 • 3113 Views • Features, Future of FIeld ServiceNo Comments

     The UK not-for-profit group The Service Community, run by service professionals with the simple aim of sharing knowledge within the community,  continues to go from strength to strength. Their latest conference held at Aston Business School, discussed

  • revolution

    Viva la revolution

    Oct 30, 14 • 3616 Views • Features, Future of FIeld ServiceComments Off on Viva la revolution

     Rolls Royce once reinvented service in the aerospace industry with ‘power by the hour’ they are about to do it again with ‘disruption based availability’ writes Field Service News Editor, Kris Oldland… When it comes to creating real value

  • Field Service News Industry Interviews: Dave Gordon, Rolls Royce, Part Five

    Field Service News Industry Interviews: Dave Gordon, Rolls Royce, Part Five

    Oct 10, 14 • 2474 Views • Management, resources, videoComments Off on Field Service News Industry Interviews: Dave Gordon, Rolls Royce, Part Five

     Part Five of an exclusive Field Service News interview with Dave Gordon, Rolls Royce. Here Dave speaks about the challenges of sharing data between supplier and customer, however if these challenges can be overcome the relationships can become much

  • Field Service News Industry Interviews: Dave Gordon, Rolls Royce, Part Four

    Field Service News Industry Interviews: Dave Gordon, Rolls Royce, Part Four

    Oct 2, 14 • 3138 Views • Management, resources, videoComments Off on Field Service News Industry Interviews: Dave Gordon, Rolls Royce, Part Four

     Part Four of an exclusive Field Service News interview with Dave Gordon, Rolls Royce. Here Dave speaks about the importance of being customer driven when it comes to developing excellence and innovating to achieve this, how they evolved their processes

  • Field Service News Industry Interviews: Dave Gordon, Rolls Royce, Part Three

    Field Service News Industry Interviews: Dave Gordon, Rolls Royce, Part Three

    Sep 23, 14 • 3570 Views • Management, videoComments Off on Field Service News Industry Interviews: Dave Gordon, Rolls Royce, Part Three

     Part Three of an exclusive Field Service News interview with Dave Gordon, Rolls Royce. Here Dave speaks about how he measured the value of service, explains what he defines as disruption based availability (or project zero to give it its cooler sounding

  • Industry Interviews: Dave Gordon, Rolls Royce (Part Two)

    Industry Interviews: Dave Gordon, Rolls Royce (Part Two)

    Sep 11, 14 • 3073 Views • Management, resources, videoComments Off on Industry Interviews: Dave Gordon, Rolls Royce (Part Two)

     Part Two of an exclusive Field Service News interview with Dave Gordon, Rolls Royce. Here Dave speaks about how he approached developing Rolls Royce’s service delivery, and the importance of collaboration and trust, particularly when it comes to

  • technoeyewebopt

    How we create our future – Services in Rolls Royce

    Aug 31, 14 • 2994 Views • Features, ManagementComments Off on How we create our future – Services in Rolls Royce

     Last month myself and Field Service News Editor Kris Oldland were fortunate enough to interview Dave Gordon from Rolls Royce’s Defence business in Bristol, about their Services Journey and why it is so important to the future growth of the business.

  • Industry Interviews: Dave Gordon, Rolls Royce (Part One)

    Industry Interviews: Dave Gordon, Rolls Royce (Part One)

    Aug 31, 14 • 3152 Views • Management, videoComments Off on Industry Interviews: Dave Gordon, Rolls Royce (Part One)

     Part One of an exclusive Field Service News interview with Dave Gordon, Rolls Royce. We speak to Dave about how Rolls Royce Aerospace have revolutionised the way service in the industry operates via their ‘power by the hour’ approach and how