Salesforce › Field Service News

December 21, 2022

Maximising our engineers’ time to create true brand ambassadors

We hear from Martin McLean, Konica Minolta, about the practicalities of day to day use of AIRe Link solution they use to deliver remote service

Digital Symposium, Premium Resources, Video Content

December 12, 2022

Panel: Transforming customer and employee experience through connected field service

Kris Oldland, Editor-in-Chief, Field Service News, talks to Rob Ballantyne & Dan Oldridge, Salesforce about connected field service & customer experience

Feature, Service Strategy

November 9, 2022

A Team of Employees and Third-Party Contractors

In this feature from a recent white paper sponsored by Salesforce, we analyze the importance of developing relationships with third-party contractors in order to ensure a positive customer experience.

Feature, Home, Service Strategy

November 2, 2022

A Deeper View for Bigger Problems

In this feature from a recent white paper sponsored by Salesforce, we discuss why having deeper, more nuanced information is important for field service workers.

Feature, Service Strategy

October 28, 2022

How Connected Field Service Can Transform Customer Experience

In the first excerpt from a recent e-book sponsored by Salesforce, and now available at Field Service News, we look at how connected field service can transform customer and employee experience.

Uncategorized

October 18, 2022

e-Book: Transforming Customer and Employee Experience with Connected Field Service

e-Book: Transforming Customer and Employee Experience with Connected Field Service Field service teams are facing whole new challenges to...

Feature, FSM Technology, Home

July 25, 2022

Are we only just starting to scratch the surface of what we can achieve with connected field service?

How much further can we go with the effective use of asset data driving a true revolution in field service operations, and what are the barriers holding us back?