Tag: ServiceMAx

Digital Transformation, News

ServiceMax Wins 2022 APPEALIE SaaS Award for Customer Success

ServiceMax Named an Overall SaaS Award Winner in the Collaboration & Productivity Category

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Digital Transformation, News

HORIBA Europe GmbH Deploys ServiceMax Across Its European Operations to Further Propel Business Transformation

The ServiceMax platform enables operational excellence, while promoting better customer service and business growth.

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Feature, Service Leadership

What do we need the next generation of field service leaders to understand? 

Experts from Aquant, Salesforce, ServiceMax and Syncron give us their perspective on this complex topic.

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Premium Resources

Think Tank Sessions: What is effective data use in field service?

Access the exclusive Field Service News Think Tank Sessions Executive Briefing report as we reflect on a very robust conversation around the effective use of asset data in field service

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Feature, Service Strategy

Can we empower our field engineers to be effective revenue generators?

Should we expect our engineers and technicians to sell? A number of experts eleborate on some key issues.

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Feature

The internal and external factors impacting the effective use of data

We reflect on how there are both internal and external factors that are impacting the way that field service organisations are able to effectively utilise data that must be taken into consideration.

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Feature

What do our customers expect in terms of data use?

We turn our attention away from the internal challenges of data ownership and validity towards understanding how our customers expect us to use data to serve them better.

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Feature

The importance of establishing a use case for asset data

We focus on the importance of establishing a clear use case for the application of data within the service operation.

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Digital Transformation, News

ServiceMax Adds New Mobile, Communication, and Data Capture Capabilities to Flagship Field Service Management Platform

Core 22 R3 release includes updates to ServiceBoard, Zinc, Go, and DataGuide to help customers capitalize on greater value driven by an end-to-end ServiceMax solution.

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Feature, FSM Technology, Home

Are we only just starting to scratch the surface of what we can achieve with connected field service?  

How much further can we go with the effective use of asset data driving a true revolution in field service operations, and what are the barriers holding us back?

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