When business growth meant ENWA Water Technology UK had outgrown its existing service management software software, it turned to Tesseract to chart a new course.
The company distributes and services all kinds of water treatment technologies within the UK, with clients ranging from Heathrow Airport to Great Ormond Street Hospital to Imperial College London. The company established a marine department in 2011, supplying water treatment solutions to large oil tankers, rigs and offshore storage and production platform, and has grown significantly over the last five years.
This growth brought challenges for the service management software package that EWT UK already had in place. They realised they needed a more efficient, streamlined system in order to be as productive and profitable as possible. “Our previous software didn’t fail; we just outgrew it,” says Glenn Simpson, Manager of EWT UK. “We decided to look for the right software to enable us to move forward and grow, and that’s how we found Tesseract.”
A high degree of organisational efficiency in the servicing department was a particular need. For that reason, the ability to integrate Tesseract’s user-friendly Remote Engineer Access solution with EWT UK’s existing systems was essential. The flexible software is also capable of being integrated with the company’s Sage accounting software, another important advantage that drew the company to Tesseract.
“Tesseract came in and demonstrated that, essentially, their software has just what we require,” says Simpson. “Actually they came in twice, which was good because it takes time to get your head round these sorts of things. We’re looking forward to a very rewarding partnership.”
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