Trimble have just introduced a new, enhanced version of Trimble® Work Management, a cloud-based solution that improves the productivity of mobile workforces through intelligent scheduling tools, mobile apps and state-of-the-art performance analytics.
Following the recent announcement of Trimble Horizon, the new cloud-based platform for Field Service Management (FSM) solutions, Work Management 3.0 is the first in a line of new features and solutions announced this week as part of Trimble’s spotlight on empowering mobile workers.
In addition to Work Management’s best-in-class scheduling and performance management analytics capabilities already available, key enhancements added to Work Management 3.0 include:
- The ability to enable dispatchers to manage capacity by optimising resources and routes for a day, week or even months in advance
- The ability to hard-set customer-agreed appointment windows and preferred workers into the schedule to ensure all future commitments are met
- The ability to plan preventative maintenance work around jobs in the same area to minimise travel and maximise productivity
- The ability to take advantage of a new mobile app – FieldMaster Technician. It allows mobile workers and depot based technicians to receive and update tasks on their smartphones as well as access and capture vital job information on the go
“For any organisation that operates a mobile workforce there are multiple businesses challenges to manage. From scheduling and dispatching work and tracking its progress throughout the day to empowering workers in the field for resolving issues—it is all about ensuring that service commitments are met,” said John Cameron, general manager of Trimble’s Field Service Management Division. “Service excellence continues to be a priority for businesses as they recognise its importance in both maintaining and attracting customers.”
“The latest enhancements to Work Management focus on eliminating these challenges to transform service delivery for all parties. Customers benefit from more choice and flexibility while the business has a heightened ability to manage capacity, empower technicians in the field and make decisions based on real-time visibility to ensure the promised service is delivered each and every time,” said Cameron.
Trimble will be hosting a Webinar with Aberdeen Group on Thursday, 30. Oct. Aly Pinder, senior research analyst of the Aberdeen Group, will discuss the key emerging technologies empowering workers out in the field, including the use of mobility. To register for the Webinar or sign up for a recording, click here: https://cc.readytalk.com/cc/s/registrations/new?cid=qhxelxfmvubx.