March 30, 2024

Does outcome-based recruitment solve the workforce shortage in field service?

Dan Sholl, Concept Resourcing & David Hall, Whirlpool discuss outcome-based recruitment as a solution to the workforce shortage in the field service sector.

Digital Transformation, Feature, Service Strategy

March 14, 2024

Where is the Return on Investment when it comes to remote service strategies?

Where is the Return on Investment when it comes to remote service strategies? At the December 2023 Copperrberg Service Academy, Izzy Sanchez Jr, Director of Service and Support Systems, Konica …...

Feature, Service Strategy

March 8, 2024

Five Surprises That Could Derail Service Excellence (and How to Avoid Them)

Five Surprises That Could Derail Service Excellence (and how to avoid them) In the world of service maintenance, with so many moving parts required to work together in synchronicity to …...

Digital Transformation, Feature, Service Strategy

March 7, 2024

The technology stack underpinning Konica Minolta’s remote service strategy

The technology stack underpinning Konica Minolta’s remote service strategy At the December 2023 Copperrberg Service Academy, Izzy Sanchez Jr, Director of Service and Support Systems, Konica Minolta, North America, shared …...

Feature, Service Leadership, Service Operations

March 6, 2024

Seven Deadly Sins of Field Service Management: #7 Not Going There!

Seven Deadly Sins of Field Service Management: #7 Not Going There! At the December 2023 Copperrberg Service Academy, Ron Zielinski, Sr....

Feature, Service Leadership, Service Operations

March 4, 2024

Is hunger to excel a common trait in veterans?

Is hunger to excel a common trait in veterans? As we continue to face an aging workforce crisis within the global field service sector,...

Digital Transformation, Feature, Service Strategy

February 29, 2024

Do remote service strategies need to be different depending on the industry vertical they are being deployed into?

Do remote service strategies need to be different depending on the industry vertical they are being deployed into? At the December 2023...

INDUSTRY NEWS:

April 4, 2024

Keysight and University of Malaga Integrating Artificial Intelligence into 6G

As AI in field service becomes increasingly important and vast amounts of data drive our industry,...

April 2, 2024

GenAI dawns new era in Industry 4.0, says GlobalData

As the transformation towards Industry 4.0 reaches its peak, generative AI (genAI) is looking to...

February 27, 2024

Durabook Expands Rugged Tablet Portfolio with ATEX-Certified Models for Explosive Environments

New R8-EX and U11I-EX Windows 11 tablets enable businesses to meet stringent safety requirements...

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