March 30, 2024
Does outcome-based recruitment solve the workforce shortage in field service?
Dan Sholl, Concept Resourcing & David Hall, Whirlpool discuss outcome-based recruitment as a solution to the workforce shortage in the field service sector.
Digital Transformation, Feature, Service Strategy
March 14, 2024
Where is the Return on Investment when it comes to remote service strategies?
Where is the Return on Investment when it comes to remote service strategies? At the December 2023 Copperrberg Service Academy, Izzy Sanchez Jr, Director of Service and Support Systems, Konica …...
March 8, 2024
Five Surprises That Could Derail Service Excellence (and How to Avoid Them)
Five Surprises That Could Derail Service Excellence (and how to avoid them) In the world of service maintenance, with so many moving parts required to work together in synchronicity to …...
Digital Transformation, Feature, Service Strategy
March 7, 2024
The technology stack underpinning Konica Minolta’s remote service strategy
The technology stack underpinning Konica Minolta’s remote service strategy At the December 2023 Copperrberg Service Academy, Izzy Sanchez Jr, Director of Service and Support Systems, Konica Minolta, North America, shared …...
Feature, Service Leadership, Service Operations
March 6, 2024
Seven Deadly Sins of Field Service Management: #7 Not Going There!
Seven Deadly Sins of Field Service Management: #7 Not Going There! At the December 2023 Copperrberg Service Academy, Ron Zielinski, Sr....
Feature, Service Leadership, Service Operations
March 4, 2024
Is hunger to excel a common trait in veterans?
Is hunger to excel a common trait in veterans? As we continue to face an aging workforce crisis within the global field service sector,...
Digital Transformation, Feature, Service Strategy
February 29, 2024
Do remote service strategies need to be different depending on the industry vertical they are being deployed into?
Do remote service strategies need to be different depending on the industry vertical they are being deployed into? At the December 2023...
INDUSTRY NEWS:
April 4, 2024
Keysight and University of Malaga Integrating Artificial Intelligence into 6G
As AI in field service becomes increasingly important and vast amounts of data drive our industry,...
April 2, 2024
GenAI dawns new era in Industry 4.0, says GlobalData
As the transformation towards Industry 4.0 reaches its peak, generative AI (genAI) is looking to...
February 27, 2024
Durabook Expands Rugged Tablet Portfolio with ATEX-Certified Models for Explosive Environments
New R8-EX and U11I-EX Windows 11 tablets enable businesses to meet stringent safety requirements...
Join FSN FREE today and get instant access to a monthly selection of premium resources…
Over 30K field service management professionals take advantage of our forever-free subscription which includes access to a monthly selection of premium resource, unrestricted access to articles and a weekly digest of key information sent to your inbox every week. So should you .
Latest Resources:
Available on FSN FREE
Premium Resources, Resources, FSN Free
December 10, 2023
Interview: Centralizing Decentralization, ft. Martin Knook, CEO, Gomocha
Interview: Centralizing Decentralization, ft. Martin Knook, CEO, Gomocha There are benefits and challenges to both the centralized and...
Premium Resources, Resources, FSN Free, Service Strategy
October 13, 2023
White Paper: The Essential Guide to Servitization (part two)
White Paper: The Essential Guide to Servitization (part two) Add to Your Personal Library (0) Click Category to Bookmark Public...