Month: January 2014

FSM Technology, Premium Resources, Research, Written Content

Research Report: SaaS in the Field Service industry (2014)

Research Report: SaaS in the Field Service industry (2014) Whilst cloud computing as a concept can trace its origins back over 60 years to large academic and corporate entities of the 1950s, it is fair to say that the emergence of the cloud as a viable means of distributing business-critical software remains a relatively new concept...

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FSM Technology, Premium Resources, Written Content

White Paper: End to end field service: A look at the technologies available in each step of the service lifecycle (2014)

White Paper: End to end field service: A look at the technologies available in each step of the service lifecycle (2014) End-to-end field service was one of the biggest buzz phrases heard across the past year.   At trade shows, in the industry press and not least from a considerable number of field service technology providers …...

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FSM Technology, Premium Resources, Research, Written Content

Research Report: Software in Field Service: Benchmarking report (2014)

Research Report: Software in Field Service: Benchmarking report (2014) Across April and May of 2014 Field Service News in partnership with mplsystems undertook a research project to assess the current usage of field service and service management software.   The aim of this research was to establish what types of software are...

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Digital Transformation, Premium Resources, Written Content

White Paper: Twenty-First Century Field Service: The impact of the Internet of things (2014)

White Paper: Twenty-First Century Field Service: The impact of the Internet of things (2014) In the first decade of the twenty-first century, we saw technology change the way that field service operates.   With the US Government’s Global Positioning System being completed in the mid nineties by the early noughties in-car positioning...

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