Month: June 2014

Feature, FSM Technology

Masternaut deploys telematics for the remote monitoring of commercial cranes and heavy lifting equipment

New service uses the telematics provider’s contactless CANbus connectivity to stream accurate data live from the vehicle or crane unit....

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Service Leadership, Service Operations

The power of the field service engineer… (if he’s allowed to think for himself)

The field service engineer fulfils a unique role in an organisation – directly interacting with customers more than most people within...

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FSM Technology, Service Operations

How Shred-it gained complete visibility of their field services

Mark Francis is the UK Director of support services for Shred-it UK. Based in Manchester, he supports over 17,000 customers on a daily...

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FSM Technology, Service Operations

Courier company set to improve field service staff productivity by 30%

DA Systems, a UK provider of mobile data and transport management solutions for the transport, retail, healthcare and field service...

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News, Service Operations

Verint and Intelcom work together to provide the “complete” workforce management and contact centre solution

12/06/2014 22:13 With a fully integrated product across the two companies customers are set to benefit from one integrated contact centre...

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News, Service Operations

UK agronomy leaders integrate vehicle tracking and scheduling to improve service

12/06/2014 22:13 Gloustershire based Agronomy company Agrii have implemented a real-time transport optimisation and vehicle tracking...

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Feature, Service Leadership

Extreme weather events: The mission critical role of field service management technology in helping to restore normalcy

12/06/2014 22:13 More and more extreme weather events are occurring around the globe and the UK in particular has experienced a...

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Feature, Service Leadership

Building a service business from scratch…

12/06/2014 22:15 Whilst building a service business entirely from scratch might seem like a dream for many Service Managers when facing the...

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FSM Technology, Service Operations

Are you up to date with the latest technologies that are shaping tomorrow’s field service industry?

For any field service organisation there is often one simple key objective, to deliver excellent customer service whilst working as...

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Service Operations, Service Strategy

KPN and Masternaut Combine Forces to Provide Fleet and Insurance Telematics Services

KPN and Masternaut have recently announced an agreement to jointly develop and market telematics-enabled fleet management and telematics...

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