Month: June 2014

FSM Technology, Service Operations

Masternaut deploys telematics for the remote monitoring of commercial cranes and heavy lifting equipment

New service uses the telematics provider’s contactless CANbus connectivity to stream accurate data live from the vehicle or crane unit. Masternaut, one of Europe’s largest telematics providers, is now offering remote monitoring for commercial cranes and heavy lifting equipment operators. Fully integrated with Masternaut’s core...

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Leadership, Service Operations

The power of the field service engineer… (if he’s allowed to think for himself)

The field service engineer fulfils a unique role in an organisation – directly interacting with customers more than most people within the company. However, the need to reduce overheads is a driver impacting organisations. Reducing the cost of service technicians, by recruiting less trained individuals for example, can enable the...

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FSM Technology, Service Operations

Courier company set to improve field service staff productivity by 30%

DA Systems, a UK provider of mobile data and transport management solutions for the transport, retail, healthcare and field service sectors, is pleased to announce that north-west courier company City Connect Couriers, (CCC) has purchased its sameday courier software, ACI (Advanced Courier Interface). As competition within the sameday...

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FSM Technology, Service Operations

Are you up to date with the latest technologies that are shaping tomorrow’s field service industry?

For any field service organisation there is often one simple key objective, to deliver excellent customer service whilst working as effectively as possible. However, we are working in a market place where both economic pressures and customer demands have risen to greater levels than possibly ever before and sometimes it may seem like...

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Service Operations, Service Strategy

KPN and Masternaut Combine Forces to Provide Fleet and Insurance Telematics Services

KPN and Masternaut have recently announced an agreement to jointly develop and market telematics-enabled fleet management and telematics enabled insurance products for businesses looking to provide a step-change in customer service, employee safety and operational efficiency. The agreement provides KPN’s M2M (Machine-to-Machine) teams...

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Service Operations, Service Strategy

Ouch! Getting the profit/cost centre call wrong in your service business.

It can make or break your service business growth strategy, yet it’s surprising how many service leaders do not appreciate the impact a separate service P&L can have on changing the mind-set of their people. Many just focus on what they believe is the best way to maximise their corporate value. Yes it’s important to …...

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FSM Technology, Service Strategy

Masternaut’s Three X telematics solution enables insurance team Renew to increase daily appointments by 25%

Cavalier Carpets, one of the UK’s premier carpet manufacturers, has increased the number of appointments its insurance team ‘Renew’ makes by 25% using Masternaut’s Three X telematics solution. With a large team of mobile inspectors responsible for verifying claims for damaged flooring and furniture items, Renew brought on...

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Service Operations

Telogis is Ranked Among Deloitte’s Technology Fast 500 for the Sixth Year in a Row

Driven by substantial year-over-year growth in 2012 and a large and rapidly growing multi-billion dollar market, Telogis was listed among Deloitte’s Technology Fast 500 for the sixth consecutive year. The company, which has its UK operations based in Bracknell, once again topped the list in the location-based technology industry....

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FSM Technology, Service Operations

THE AMAZING AMAZON DRONES: PART ONE: PR STUNT OR FIELD SERVICE REVOLUTION?

At the beginning of this month Amazon caused a global sensation when they announced their intentions to launch a new service Amazon Prime Air. Prime Air is a revolutionary new delivery mechanism that would see the e-commerce giant utilise small unmanned drones to deliver packages weighing under 2.3kg to consumers within 30 minutes of...

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FSM Technology, Service Operations

How Shred-it gained complete visibility of their field services

Mark Francis is the UK Director of support services for Shred-it UK. Based in Manchester, he supports over 17,000 customers on a daily basis across Shred-it’s Shared Service Centre (SSC). Here Mark discusses how he has recently worked with Trimble Field Service to foster complete visibility of its field services to drive customer...

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