Month: June 2014

Service Operations, Service Strategy

Ouch! Getting the profit/cost centre call wrong in your service business.

It can make or break your service business growth strategy, yet it’s surprising how many service leaders do not appreciate the impact a...

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FSM Technology, Service Strategy

Masternaut’s Three X telematics solution enables insurance team Renew to increase daily appointments by 25%

Cavalier Carpets, one of the UK’s premier carpet manufacturers, has increased the number of appointments its insurance team ‘Renew’...

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Service Operations

Telogis is Ranked Among Deloitte’s Technology Fast 500 for the Sixth Year in a Row

Driven by substantial year-over-year growth in 2012 and a large and rapidly growing multi-billion dollar market, Telogis was listed among...

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FSM Technology, Service Operations

THE AMAZING AMAZON DRONES: PART ONE: PR STUNT OR FIELD SERVICE REVOLUTION?

At the beginning of this month Amazon caused a global sensation when they announced their intentions to launch a new service Amazon Prime...

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Service Operations

Field Service companies leveraging performance analytics gain competitive advantage Aberdeen report reveals

A recently published study from Aberdeen Group commissioned by Trimble FSM has found that the best-performing field service organisations are extremely focused on improving service, and to achieve that, they are leveraging performance analytics to launch new initiatives and enhance existing ones. As a result, they are reaching higher levels of customer satisfaction and loyalty.

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Feature, Service Operations

A platform approach: integrating fleet management, optimisation and mobile workforce management will lead to faster ROI

12/06/2014 22:12 The explosion of mobility and connected services means that fully integrated fleet management, route and job allocation is...

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