Month: December 2014

Feature, FSM Technology

Service Management in the Cloud – The $120bn Question

The Cloud. Can you really avoid it? The cloud market is expected to grow to $121 billion dollars in 2015, a 26% compound annual growth rate from 2010’s $37 billion1. Such growth is set to continue, with research showing that 81% of organisations forecast a move to the cloud for 50% of their future transactions. …...

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Feature, Service Strategy

Three questions to ask yourself now about your Field Service Organisation… before 2014 is another Auld Lang Syne…

December. That last few weeks before we flip to a clean page, create those New Year’s Resolutions, and generally begin again in pursuit of personal and professional excellence. Patrice Eberline is Vice President, Global Customer Transformation at ServiceMax gives guidance on how to take stock and get set for success in the year...

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FSM Technology, News

A Helping Hand For Santa to Deliver 120M Presents

24/12/2014 10:31 Service Management software providers and scheduling experts IFS have looked at the numbers donr the calculations and identified that Santa’s sleigh travels at 25 times the speed of sound to deliver 120 million presents worldwide… Every year Father Christmas sets off from his HQ in Lapland tasked with delivering...

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Feature, Service Strategy

Seeing the Wood from the Trees;  A Framework for Successful Service Transformation

You may or may not have spotted it but over the course of the year in my series of features for Field Service News I have been writing a series of articles that describe and outline a framework of the critical attributes and understanding required to deliver a successful Service Business. Why? Most managers find it hard …...

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