Month: January 2015

Premium Resources, Servitization and Advanced Service Design

White Paper: Defining service excellence in twenty-first-century business (2015)

White Paper: Defining service excellence in Twenty-First-Century business (2015) We often talk about how modern technology has dramatically improved the way field service operates.    However, whilst the improvements in technology have enabled us to see increased field service efficiency and productivity, the flip side of the coin...

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FSM Technology, Premium Resources, Written Content

White Paper: Poor Relations (2015)

White Paper: Poor Relations (2015) It’s been written many times, but the further we enter into the twenty-first century the closer the relationship between business and technology becomes.   For the largest enterprise-level companies technology is driving innovation and efficiency in equal measure across all verticals.   At the...

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FSM Technology, Premium Resources, Written Content

White Paper: BYOD and Field Service (2015)

White Paper: BYOD and Field Service (2015) If we cast our minds back just a few years, the talk amongst the enterprise was very much centered upon the new emerging trend of Bring Your own Device (BYOD).   The phrase being first coined by Intel in 2009 before quickly rising to prominence across the next …...

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FSM Technology, Premium Resources, Research, Written Content

Research Report: A bunch of Cowboys? (2015)

Research Report: A bunch of Cowboys? (2015) Over the last few months’ Field Service News has been conducting a research project sponsored by TomTom Telematics which aimed to explore the standards of field service companies. Are they improving or are they falling?   Is it that standards as a whole are now under greater scrutiny...

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Digital Transformation, FSM Technology, Premium Resources, Remote Service Delivery, Research, Written Content

Research Report: Field Service, Mobility and the Cloud (2015)

Research Report: Field Service, Mobility and the Cloud (2015) Cloud computing has been a key topic in field service circles for some time now.   In fact, it seems every time we read about a company implementing a new service management system it is mentioned that they opted for a Cloud-based solution. Indeed the benefits …...

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Digital Transformation, FSM Technology, Premium Resources, Think Tank Sessions, Written Content

Think Tank Executive Briefing: Field Service, Mobility and the Cloud (2015)

Think Tank Executive Briefing: Field Service, Mobility and the Cloud (2015) Having worked closely with ClickSoftware on a detailed research project exploring the use, the benefits and the challenges of implementing Cloud-based field service management systems, Field Service News brought together a panel of senior field service...

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Digital Transformation, FSM Technology, Premium Resources, Written Content

White Paper: The Five Stages of Field Service Evolution (2015)

White Paper: The Five Stages of Field Service Evolution (2015) There are a number of constants that keep reappearing in various research studies into the field service industry in recent times.   Firstly, the global economy is still stumbling and placing pressure on businesses of all sizes, in all industries. A poll conducted by...

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