The field service team: the power to drive customer service forward
What is the value of a customer relationship? Is it worth it to over-deliver on SLAs just to keep a paying client? What role does field service have in keeping customers happy? Aly Pinder, senior research analyst analyst, Service Management, Aberdeen Group, shares his views.
Top Ten Tech Trends for the Field Service Industry in 2015 – Part One Cloud, Wearable & NFC
The field service industries are often leading the way in terms of technology being used within enterprise. For example the wider world of...