Month: August 2015

Service Strategy

The field service team: the power to drive customer service forward

What is the value of a customer relationship? Is it worth it to over-deliver on SLAs just to keep a paying client? What role does field service have in keeping customers happy? Aly Pinder, senior research analyst analyst, Service Management, Aberdeen Group,  shares his views.

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Feature, FSM Technology

Top Ten Tech Trends for the Field Service Industry in 2015 – Part One Cloud, Wearable & NFC

The field service industries are often leading the way in terms of technology being used within enterprise. For example the wider world of Enterprise Mobility Management is still something of an infantile stage compared to the percentage of field service companies that have embraced mobile solutions. Yet in field service the message has...

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