Month: August 2015

Service Strategy

The field service team: the power to drive customer service forward

What is the value of a customer relationship? Is it worth it to over-deliver on SLAs just to keep a paying client? What role does field service have in keeping customers happy? Aly Pinder, senior research analyst analyst, Service Management, Aberdeen Group,  shares his views.

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Feature, FSM Technology

Top Ten Tech Trends for the Field Service Industry in 2015 – Part One Cloud, Wearable & NFC

The field service industries are often leading the way in terms of technology being used within enterprise. For example the wider world of...

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