Month: September 2015

Feature, Service Operations

Engineers are van drivers too

Reducing fuel costs and improving road safety in service organisations  means convincing engineers they are drivers as well as engineers,  Field Service News editor-in-chief Kris Oldland discovers. In our feature “Taming White Van Man” I wrote about my experiences driving a white van at the launch of Microlise‘s Clear...

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Feature, FSM Technology

Field Service News @ Service Management Expo – Stuart Brunger, Magenta

Whilst there are some exciting technologies appearing currently that can shape the future of field service, field service companies must have the basic technologies such as scheduling and routing in place first before they explore these emerging technologies argues Magenta’s Stuart Brunger when we caught up with him at the Service...

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FSM Technology, News

TomTom Telematics pilots connected cars

TomTom Telematics is using its fleet management expertise to develop connected car services. The first pilot is with a leading European vehicle importer. In a national pilot across Holland, leading European car importer Pon’s Automobiel Handel will deploy connected car technology to deliver real-time information about their vehicles’...

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Feature, Service Operations

Something is up in the UK!

September is a busy time for conferences, and if you are in the UK there’s an opportunity to attend two very down to earth events.  Here’s a preview by Nick Frank,  who also reports on the latest developments in a campaign to re-invent manufacturing and service in the UK. 30th September: The Service Community Hosted …...

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Advanced Services in UK road transport

Faced with high fuel costs, congestion, driver shortages and changing delivery patterns, the UK road transport industry has to change radically to improve profit margins and survive. Servitization is the solution, recommends this report by Eleanor Musson and Dr Ali Bigdeli  of the Aston Centre for Servitization Research and Practice The...

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FSM Technology

Hands-On: Rugged computer buyer’s checklist

Our new Hands On regular feature focuses on the hardware choices available for field service organisations, from smartphones to tablets.  To set the scene, Sharon Clancy runs through some of the key specification points to consider. As more field service companies automate their business processes, so is the market for the devices...

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