Month: August 2016

Feature, FSM Technology

The ever increasing value of mobility in field service…

The ever increasing value of mobility in field service… As part of FieldAware’s current mobility campaign Kris Oldland, Editor-in-Chief, Field Service News, caught up with Steve Mason, Chief Revenue Officer with FieldAware, to get his insight into what to expect from mobility as tool in modern field service…  KO: So...

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News, Service Strategy

The crowdsourced tech: a new way to deliver on-demand field service?

Manuel Grenacher, CEO Coresystems takes a look at how crowdsourcing could potentially be a revolution in delivering field service as and when it’s needed… Imagine a customer calls your customer service line and says he has a problem with his router. He wants someone there to fix it, and he wants them there yesterday. They’re...

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