Month: February 2018


Next Service Community Event at Cambridge University on the 19th April

UK based non-profit knowledge sharing group the Service Community which Field Service News is proud to partner with has recently announced...

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Feature, Service Operations

Delight or disappoint – it’s time to choose

Laurent Othacéhé, CEO of Cognito iQ explores the importance of going beyond meeting customer expectations and ensuring you are delighting...

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Feature, FSM Technology

FSN Leaders: Dan Sewell, COO Espresso Service on selecting a dedicated FSN solution

Kris Oldland Talks exclusively to Dan Sewell, COO, Espresso Service about why he and his organisation identified the need for a dedicated...

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Service Strategy

How Aware Are You of Your Field Service Organisation’s Awareness in the Marketplace?

As service becomes a core differentiator amongst competing for business the ability to sell the value of service is an essential facet of modern business strategy. Bill Pollock, President of Strategies for Growth discusses the nuance of marketing the value of your service and how to get it right…

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News, Service Operations

AVAYA announce a new AI called AVA designed to enable service companies deliver better customer experience

Avaya has recently announced advancements in delivering and integrating artificial intelligence (AI) technologies into contact centres to...

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IFS Study: Trade contractors struggle to realize aftermarket service revenue potential due to obsolete software

Field service management software is transforming trade/ speciality contracting as more revenue comes from service contracts and...

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Feature, Service Leadership

Industry Leaders – Dan Sewell, Espresso Service on overseas expansion

Kris Oldland, Editor-in-Chief, Field Service News talks exclusively to Dan Sewell, COO of Espresso Service about the improvements to their...

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Feature, Service Leadership, Service Operations

3 keys to build a strong employer brand in the Service Industry…

Nick Frank, Managing partner at Si2 Partners explores an important topic in the face of an ageing workforce crisis – how to make your brand an attractive prospect for the growing Millennial workforce…

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