Month: March 2018

FSN Research

What are the Must-Have Skills for Modern Field Service Engineers?

The Changing Face of the Field Service Engineer

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Feature, FSN Research, Service Operations

Research Analysis: The Changing Face of the Field Service Engineer (Excerpt One)

Kris Oldland, Editor-in-Chief, Field Service News and Kieran Notter, Director, Global Customer Transformation, ServiceMax from GE Digital explore the findings of an exclusive independent research conducted by Field Service News and sponsored by ServiceMax from GE Digital. In this excerpt from the full one-hour long webcast, Oldland and...

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FSM Technology, News

Scheduling software users award Fast Lean Smart UK a Net Promoter Score of 100

FLS, Fast Lean Smart, a leader in field force appointment, schedule and route optimisation solutions, has recently announced the results of its annual customer satisfaction survey in the UK. Jeremy Squire, FLS UK Managing Director comments “Outstanding customer satisfaction is what our customers strive to achieve from their field...

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Digital Transformation, News

European Commission awards Wiraya €2m to stimulate artificial intelligence innovation in Europe

Wiraya, a Marketing Technology firm based in Sweden which develops a Managed Mobile Customer Activation software, has been awarded €2 million in innovation grants by the European Commission, for the development of Wiraya Activation Intelligence (“Wiraya AI”). The contribution is intended to enable further development, validation...

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