Month: February 2020

Digital Transformation, Feature

The Big Discussion: Artificial Intelligence and Field Service (part four)

The Big Discussion: Artificial Intelligence and Field Service. Part 4. In the Big Discussion we bring together a panel of industry experts and focus on one key topic within the field service sector. In the final part of this series on AI our panellists, FieldAware’s Mark Tatarsky and ServiceMax’s Amit Jain, discuss if the...

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Digital Transformation, Feature

The Big Discussion: Artificial Intelligence and Field Service (part three)

The Big Discussion: Artificial Intelligence and Field Service. Part 3. In the Big Discussion we bring together a panel of industry experts and focus on one key topic within the field service sector. In the third of a four part series on AI our panellists, FieldAware’s Mark Tatarsky and ServiceMax’s Amit Jain, discuss the...

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#FSN20, Trending, Feature, Service Operations

Making a Difference

Making a Difference Having addressed service leaders at a conference recently, Cheryl- Anne Sanderson felt something was missing from the sector. Here, she outlines how mentors and leaders can work together to approach the issue of the ageing workforce… In May I had the opportunity of a to speak in front of over 90 people …...

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#FSN20, Feature, Service Strategy

Logistics services as value addition in a Subscription Business Model for the print media Industry

Logistics services as value addition in a Subscription Business Model for the print media Industry Maximilian Schnippering, Business Specialist Recurring Revenue and Alexander Driss, Project leader VMI, of Heidelberg provide us with their deep level insight into how an organisation can harness the value of logistics services within a...

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#FSN20, Trending, Feature, Service Operations

Is The Only Way To Connect With Your Technicians Through An App?

Is The Only Way To Connect With Your Technicians Through An App? Steve Zannos, Senior Director of Customer Care at Electrolux, suggests an open channel of communication between corporate leadership is crucial and urges senior execs to join their team in the field more often as well…   Today, there is so much technology that...

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#FSN20, Digital Transformation, Feature

Keeping Cancer Treatment Systems Treating

Keeping Cancer Treatment Systems Treating Daniel Kingham, Predictive Maintenance & Intelligence Director Elekta shares his insight in to the crucial role Elekta IntelliMax plays in keeping the important cancer treatment operational even during the global Covid-19 pandemic.   Individuals waiting for – or even right in the middle of...

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Digital Transformation, Feature

The Big Discussion: Artificial Intelligence and Field Service

The Big Discussion: Artificial Intelligence and Field Service. Part 1. In the Big Discussion we bring together a panel of industry experts and focus on one key topic within the field service sector. In the first of a four part series, we turn our attention to AI where our panel includes FieldAware’s Mark Tatarsky and …...

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Digital Transformation, Feature

The Big Discussion: Artificial Intelligence and Field Service (part two)

The Big Discussion: Artificial Intelligence and Field Service. Part 2. In the Big Discussion we bring together a panel of industry experts and focus on one key topic within the field service sector. In the second of a four part series on AI our panellists, FieldAware’s Mark Tatarsky and ServiceMax’s Amit Jain, define the...

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Feature, FSM Technology

Extending The Impact Of FSM

Extending The Impact Of FSM FieldAware’s Marc Tatarsky explains how you can tap into your all-star resources and advance your field service operational maturity…   As your overall field service maturity evolves, one way to move your operational maturity to the next level is to extend the impact the field service team has on the...

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