Month: April 2020

Digital Transformation, Feature

Why Artificial Intelligence in Field Service is Dependent on People

Why Artificial Intelligence in Field Service is Dependent on People So far in this series of excerpts from a white paper recently published by Aquant, we’ve assessed the significant challenge field service companies face in finding balance in their workforce and the role Artificial Intelligence (AI) can play in helping companies do...

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Digital Transformation, News

Learn How Smart Care is Transforming Service Delivery Strategies for the New Normal

In the April 28 webinar hosted by Aquant and the Service Council, Gyner Ozgul, Senior Vice President of Operations at Smart Care Equipment Solutions talks about how his organization is changing the way they do business by empowering its workforce to make better decisions.

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Digital Transformation, Feature

Why Knowledge Transfer is Failing in Field Service

Why Knowledge Transfer is Failing in Field Service In our previous article in this series of excerpts from a recent white paper published by Aquant we explored the significant challenges field service companies are facing as they try to navigate the huge demographic changes that are underway at the moment as the ageing ‘boomer...

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Feature, Leadership

From Chaos to Resilience

As we move forwards into the new realities of a post-Covid-19 world Nick Frank outlines where we can find the resilience to not only rebuild, but improve…

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Digital Transformation, Feature

Solving the Field Service Skill Gap with AI

Solving the Field Service Skill Gap with AI Field service teams are in flux. The existing drain to the workforce brought on by a deluge of retiring Baby Boomers combined with an unsteady economy is creating unprecedented service and performance challenges. In this series of excerpts from a new White Paper published by Aquant, we …...

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Digital Transformation, Premium Resources

White Paper: Solving the Field Service Skill Gap with Artificial Intelligence

White Paper: Solving the Field Service Skill Gap with Artificial Intelligence (2020) Field service teams are in flux. The existing drain to the workforce brought on by a deluge of retiring Baby Boomers combined with an unsteady economy is creating unprecedented service and performance challenges. According to 2018 global research by...

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