Month: May 2020

Feature, Service Leadership

Benefits of the Rapid Evolution We’ve All Endured

In this highlight form the Field Service Podcast, Kevin Green, former CEO of the Recruitment and Employment Confederation and Kris Oldland,...

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Feature, Service Leadership

Identifying Organisational Culture in Business

Kris Oldland, Editor-in-Chief, Field Service News and Kevin Green, former HR Director of Royal Mail and the best selling author of...

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Feature, Service Strategy

Why Employee Experience Matters for Customer Satisfaction

It’s well documented that happier and more engaged employees significantly boost customer experience. While plenty of workforce experts...

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Feature, Service Leadership

A Challenge Greater Than Anything We’ve Known

While the hope of a V-shaped dip in the economy is still a possibility, we cannot underestimate the sheer magnitude of the economic impact...

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Digital Transformation, Feature

COVID-19: Reduce Site Visits and Increase Remote Assistance

As the service sector looks to reduce site visits in line with current social distancing measures Aquant suggests a solution to maintaining continuity during the pandemic lies in AI, remote technology, and better data collection.

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Service Leadership

Five P’s to Post-Covid Service Resilience

Martin Summerhayes offers a take on the five P’s business acronym that could help service directors when they switch their...

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News

Aquant Produces Covid-19 Resilience Hub

Aquant has created a content hub which includes webinars, virtual roundtables, and other ways for the service industry to connect.

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Feature, Service Leadership

A Prescription for Field Service Leaders

The world that we entered into at the start of 2020 is a very different one to the one we inhabit today. The Covid-19 novel coronavirus...

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Feature, Service Leadership

5 Considerations for Building an Adaptive Culture

In this highlight from the Field Service Podcast Kevin Green, author of Competitive People Strategy and former CEO of the Recruitment and...

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