Month: July 2020

Think Tank Sessions

Making Servitization Work

Making Servitization Work Understanding the why of servitization is on the surface a relatively easy task. However, get a firm grip on the...

Read More

Think Tank Sessions

What is Driving the Move to Servitization

What is Driving the Move to Servitization Given the challenges in both implementing and selling servitization based strategies (both...

Read More

Think Tank Sessions

Selling the Concept of Servitization

Selling the Concept of Servitization Perhaps the biggest hurdle companies face when it comes to innovation is convincing others, especially...

Read More

Feature

Why Workforce Measurement (Really) Matters Now

Why Workforce Measurement (Really) Matters Now You can’t manage what you don’t measure. It is an oft-repeated phrase amongst management...

Read More

News, Service Operations

Volta Trucks calls for greater ambition in the UK Government Transport Decarbonisation Plan

Volta Trucks has issued a guarded welcome to the publication of the UK Government’s Transport Decarbonisation Plan, but has called for a greater level of ambition to tackle the climate and air quality emergency faced by the environment.

Read More

Uncategorized

White Paper: The Service Leader’s Guide to Workforce KPIs

White Paper: The Service Leader’s Guide to Workforce KPIs (2020) The service landscape is facing a dramatic transformation that...

Read More

Think Tank Sessions

Reframing the Service/Product Conversation

Reframing the Service/Product Conversation The dichotomy between sales and service is changing beyond recognition. However, we must...

Read More

Think Tank Sessions

The Multiple Challenges of Servitization

The Multiple Challenges of Servitization It is of course a massive understatement to say that servitization is a challenging strategy for...

Read More
Close