Month: July 2020

Think Tank Sessions

Making Servitization Work

Making Servitization Work Understanding the why of servitization is on the surface a relatively easy task. However, get a firm grip on the how is something that is of use for a far more select few organisations…  As we’ve seen so far within the series of features from this particular Field Service News Think Tank...

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Think Tank Sessions

What is Driving the Move to Servitization

What is Driving the Move to Servitization Given the challenges in both implementing and selling servitization based strategies (both internally and externally), why is there such durable traction driving the concept forwards? Largely this could be attributed to the fact that the companies that have got ‘it’ right have not...

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Think Tank Sessions

Selling the Concept of Servitization

Selling the Concept of Servitization Perhaps the biggest hurdle companies face when it comes to innovation is convincing others, especially customers, to get on board with the vision… Often companies wait for the proof of concept before they to sign up. After all, nobody wants to be the fool that backed an untested project –...

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Feature

Why Workforce Measurement (Really) Matters Now

Why Workforce Measurement (Really) Matters Now You can’t manage what you don’t measure. It is an oft-repeated phrase amongst management professionals of all sectors. As we establish the way out of the toughest crisis our industry has ever seen, good management is crucial and that means the metrics we measure are more vital than ever....

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News, Service Operations

Volta Trucks calls for greater ambition in the UK Government Transport Decarbonisation Plan

Volta Trucks has issued a guarded welcome to the publication of the UK Government’s Transport Decarbonisation Plan, but has called for a greater level of ambition to tackle the climate and air quality emergency faced by the environment.

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Digital Transformation, Premium Resources

White Paper: The Service Leader’s Guide to Workforce KPIs

White Paper: The Service Leader’s Guide to Workforce KPIs (2020) The service landscape is facing a dramatic transformation that ranges from the need to skill up a new workforce, to a move away from reactive break-fix work towards a predictive service model.  This, coupled with the desire to limit expensive on-site visits and...

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Think Tank Sessions

Reframing the Service/Product Conversation

Reframing the Service/Product Conversation The dichotomy between sales and service is changing beyond recognition. However, we must remember that in a servitized world sales and service are two parts of a much more cohesive whole…  One of the most significant shifts within the field service industry within decades has been the...

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Think Tank Sessions

The Multiple Challenges of Servitization

The Multiple Challenges of Servitization It is of course a massive understatement to say that servitization is a challenging strategy for field service companies to implement. However, what makes the conversation even more complex is that when it comes to servitization there really is no one-size-fits-all approach… Servitization is...

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