Technology, Disruption and a Post-Covid Future
Technology, Disruption and a Post-Covid Future It is often said that a disruptive influence can re-energise a market, driving change for the better by forcing companies to innovate and adapt. There has perhaps been no greater disruptor in history than the coronavirus pandemic. It is true we have seen innovation...
How Long Will the Recovery Take?
How Long Will the Recovery Take? With the lockdowns now over in many parts of the world and the light at the end of the tunnel emerging in many others, we may be forgiven for taking at least a small sigh of relief. The worst of the pandemic is over, but for many, that means the hard …...
The Internal Structure of Servitization
The Internal Structure of Servitization In the previous article, we reflected on the idea of giving a tiger team the space to innovate when it comes to servitization, but within that same conversation the group discussed how placing a central emphasis on servitization can be a key to success… As many organisations have discovered...
A Glimpse of the New Normal We Are Building Together
A Glimpse of the New Normal We Are Building Together In the next Executive Briefing within this series, we will be looking more firmly at what the new normal of tomorrow that we are all collectively building today will look like. However, as we bring the first part of reporting from this intense and insightful discussion to...
Moving to a World of Remote First Resolution
Moving to a World of Remote First Resolution One of the critical responses to the impact of the pandemic was the shift to remote support service. It was a tool in the service operations bag that for most companies at the beginning of 2020 was at best underused and at worst entirely underdeveloped. However, as we reach the...
The First Steps on the Road to Recovery…
The First Steps on the Road to Recovery We have all talked about the importance of ensuring we can get onto the road to recovery as swiftly as possible. It is set to be a journey, but every journey begins with a single step. So how do we start rebuilding our service operations? What is that first …...
Supply Chains Grinding to a Halt as Borders Came Crashing Down
Supply Chains Grinding to a Halt as Borders Came Crashing Down With operations being so suddenly impacted the financial implications of the pandemic on our sector were profound and wide-reaching. As we assess the damage done to our sector, it was apparent that the issues we faced were echoed across almost every sector and...
The Financial Impact of Covid-19 on Field Service…
The Financial Impact of Covid-19 on Field Service… With operations being so suddenly impacted the financial implications of the pandemic on our sector were profound and wide-reaching. As we assess the damage done to our sector, it was apparent that the issues we faced were echoed across almost every sector and...
The Initial Operational Challenges of Covid-19
The Initial Operational Challenges of COVID-19 The impact of Covid-19 and the subsequent lockdowns across the world have become the backdrop to the world, perhaps not just in 2020 but for many, many years to come. In this Think Tank Session, hosted online as a result of the pandemic, we took some time to try …...
Servitization, Leadership and Maturity
Servitization, Leadership and Maturity Servitization is an approach that is not only beholden to your own organisational maturity but must also understand the maturity of your customers and the sector you exist within… As we have seen across the series of features from this particular Field Service News Think Tank session,...
