Technology, Disruption and a Post-Covid Future
Technology, Disruption and a Post-Covid Future It is often said that a disruptive influence can re-energise a market, driving change for the better by forcing companies to innovate and adapt. There …...
How Long Will the Recovery Take?
How Long Will the Recovery Take? With the lockdowns now over in many parts of the world and the light at the end of the tunnel emerging in many others, we …...
The Internal Structure of Servitization
The Internal Structure of Servitization In the previous article, we reflected on the idea of giving a tiger team the space to innovate when it comes to servitization, but within …...
Introducing the Aquant Workforce Performance Index
Introducing the Aquant Workforce Performance Index Having published a series of features based on excerpts from their latest white paper, Aquant’s Edwin Pahk, has outlined the importance of field service …...
A Glimpse of the New Normal We Are Building Together
A Glimpse of the New Normal We Are Building Together In the next Executive Briefing within this series, we will be looking more firmly at what the new normal of tomorrow …...
Aquant Announces Intelligent Warranty Audit to Accelerate Service Transformation
Aquant created Intelligent Warranty Audit., an AI-driven product that enables organizations to leverage large amounts of warranty data, reducing service costs through faster, more accurate claims processing.
Moving to a World of Remote First Resolution
Moving to a World of Remote First Resolution One of the critical responses to the impact of the pandemic was the shift to remote support service. It was a tool in …...
The First Steps on the Road to Recovery…
The First Steps on the Road to Recovery We have all talked about the importance of ensuring we can get onto the road to recovery as swiftly as possible. It is …...
The KPIs that Matter in 2020 (Part Two)
The KPIs that Matter in 2020 (Part Two) In this first article in a series of excerpts from a recent white paper published by Aquant, Edwin Pahk, VP Product Marketing …...
Supply Chains Grinding to a Halt as Borders Came Crashing Down
Supply Chains Grinding to a Halt as Borders Came Crashing Down With operations being so suddenly impacted the financial implications of the pandemic on our sector were profound and wide-reaching. As …...
