Month: September 2020

Feature, Service Leadership

Farewell to One of the Very Best

It is with great sadness that we must announce the passing of a very, very dear friend and industry giant in Bill Pollock, who sadly passed...

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Think Tank Sessions, Analysis

Is There an Emerging Need for Multiple Tiers Within Our Service Offerings?

Is There an Emerging Need for Multiple Tiers Within Our Service Offerings? There appears to be something of an emerging dichotomy in these...

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Think Tank Sessions, Trending

Are We Innovating Enough to Keep Pace with the Requirements of the New Normal?

Are We Innovating Enough to Keep Pace with the Requirements of the New Normal? Everyone is in accord that whatever the ‘new normal’ we...

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Think Tank Sessions, Trending

Has the Covid Crisis Accelerated the Case for Servitization?

Has the Covid Crisis Accelerated the Case for Servitization? In times of economic turndown, we have consistently seen service revenues...

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Think Tank Sessions, Trending

Redefining the Value of Service in a Post Pandemic World

Redefining the Value of Service in a Post Pandemic World In a world suddenly far more accepting of remote services, as we pivoted to a...

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Think Tank Sessions, Trending

Covid-19 and the Conversations with Our Customers…

Covid-19 and the Conversations with Our Customers… The Covid-19 crisis has impacted the field service sector significantly. In a...

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Think Tank Sessions, Trending

Where Does the Value of Service Delivery Now Lie for the Customer?

Where Does the Value of Service Delivery Now Lie for the Customer? The response to the significant challenges we have faced as a sector has...

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Think Tank Sessions, Trending

What Does the Role of the Engineer Look Like in a World of Remote Support?

What Does the Role of the Engineer Look Like in a World of Remote Support? One of the key outcomes of the world going into a global...

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