Month: October 2020

Feature, Service Leadership, Service Strategy

Maintaining Service Standards Across a Dealership Network

Maintaining Service Standards Across a Dealership Network As part of our partnership with Field Service Asia and just ahead of their...

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Digital Transformation, Feature

The Skills Gap, Illustrated

The Skills Gap, Illustrated In a new series of excerpts from a recent white paper published by Aquant we uncover how field service...

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Digital Transformation, Feature

What KPI Measurement Does and Doesn’t Tell Us

What KPI Measurement Does and Doesn’t Tell Us In a new series of excerpts from a recent white paper published by Aquant we uncover how...

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Digital Transformation, Feature

Why Service Leaders Need To Think About Standard KPIs In New Ways

Why Service Leaders Need To Think About Standard KPIs In New Ways In a new series of excerpts from a recent white paper published by Aquant...

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Feature

The digital twin as an enabler for new service-base value propositions

Dr Shaun West of Luzern University of Applied Sciences and Arts takes a moment to share his latest work into where digital twins can bring data-rich insight that can drive active improvements in operational efficiency.

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Uncategorized

White Paper: The 2020 Service Intelligence Benchmark Report

White Paper: The 2020 Service Intelligence Benchmark Report (2020) This data report published  by Aquant, now available at Field...

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Feature, Service Strategy

2020 – The Year of The Lemon… And Opportunity?

2020 – The Year of the Lemon… and of Opportunity? As the old adage goes, when the world gives you lemons make lemonade....

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