Month: October 2020

Feature, Leadership, Trending, Service Strategy

Maintaining Service Standards Across a Dealership Network

Maintaining Service Standards Across a Dealership Network As part of our partnership with Field Service Asia and just ahead of their conference running on the 4th and 5th November Kris Oldland, Editor-in-Chief Field Service News spoke with one of the key speakers Jamie F. Morais, General Manager Aftersales Dealer Operations Asia and...

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Digital Transformation, Feature

The Skills Gap, Illustrated

The Skills Gap, Illustrated In a new series of excerpts from a recent white paper published by Aquant we uncover how field service organisations and their workforce (really) measure up, and provide an analysis of how to use hidden KPI data to cut service costs and improve delivery…   The team snapshot: the distance between...

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Digital Transformation, Feature

What KPI Measurement Does and Doesn’t Tell Us

What KPI Measurement Does and Doesn’t Tell Us In a new series of excerpts from a recent white paper published by Aquant we uncover how field service organisations and their workforce (really) measure up, and provide an analysis of how to use hidden KPI data to cut service costs and improve delivery… WHAT KPI MEASUREMENT …...

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Digital Transformation, Feature

Why Service Leaders Need To Think About Standard KPIs In New Ways

Why Service Leaders Need To Think About Standard KPIs In New Ways In a new series of excerpts from a recent white paper published by Aquant we uncover how field service organisations and their workforce (really) measure up, and provide an analysis of how to use hidden KPI data to cut service costs and improve …...

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Digital Transformation, Premium Resources

White Paper: The 2020 Service Intelligence Benchmark Report

White Paper: The 2020 Service Intelligence Benchmark Report (2020) This data report published  by Aquant, now available at Field Service News, uncovers how field service organizations and their workforce (really) measure up, and provide an analysis of how to use hidden KPI data to cut service costs and improve delivery. What’s the...

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Feature, Service Strategy, Trending

2020 – The Year of The Lemon… And Opportunity?

2020 – The Year of the Lemon… and of Opportunity? As the old adage goes, when the world gives you lemons make lemonade. However, knowing when is the right time to open up your lemonade stand is the key. Marc Tatarsky, FieldAware explains more…   The Impending Skills Shortage – What Can You Do Today? …...

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