Month: March 2021

Feature, FSN Research

Digital Transformation meets the acceleration of global disruption

We are rapidly moving to a new world. Perhaps the most overt and also important outcome of the pandemic is that the digital transformation journey our industry has been on for some time now has been massively accelerated by the pandemic.   Not only have many companies taken quantum leaps forwards in their own digitalisation …...

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Digital Transformation, Feature, FSM Technology

The rapid rise of Realwear as a major solution provider to the field service sector

The rapid rise of Realwear as a major solution provider to the field service sector As part of our ongoing series of interviews in the Field Service News Digital Symposium Kris Oldland, Editor-in-Chief, Field Service News spoke with Dr. Chris Parkinson, CTO and Founder, Realwear, about the important considerations field service companies...

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Feature, FSN Research

Reduced overheads are a benefit for service providers but do customers necessarily want cheaper service?

Are your goals aligned with your customers’? Reduced overheads are a benefit for service providers but do customers necessarily want cheaper service? One of the key findings in our study run in partnership with Salesforce looking at the rise of remote service delivery was that for service providers the lower overheads of...

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