Month: August 2021

Feature, FSN Research, Analysis

Reactive, Proactive, Advanced and the Future of the Field Workforce

How different is the future? Within this series of features, we have already seen several key trends emerge from the data revealed from...

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Premium Resources

The Importance of Service Marketing Ft. Michael Blumberg

Interview: The Importance of Service Marketing Ft. Michael Blumberg (2021) Add to Your Personal Library (0) Click Category to Bookmark...

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#FSN20, Editor's Pick, Feature, Service Leadership

#FSN20: The 20 most innovative leaders in the global field service community (2021)

#FSN20: The 20 most innovative leaders in the global field service community (2021) The  #FSN20 has become something of an industry-wide...

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Feature, FSN Research, Trending

The Impact of the Pandemic on Digital Transformation

Our digital transformation journey has been accelerated. While industry-wide digital transformation was undoubtedly a journey we were...

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Feature, FSN Research, Trending

General Perception of Maturity of Customer-Centric Driven Technologies Amongst Field Service Companies

Is your technology letting your customers down? In the previous feature in this series, we have seen widespread adoption of technologies...

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Feature, FSN Research, Trending

Tools Used That Can Drive Improvements in Customer Satisfaction

Is your technology letting your customers down? In the previous features in this series, we have seen how the study findings identified the...

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Feature, Service Strategy

What Field Service Organizations Should Expect In The Post-Pandemic World

What Field Service Organizations Should Expect In The Post-Pandemic World In this new article for Field Service News, Marc Tatarsky, SVP of...

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Feature, FSN Research, Trending

Best-Practices in Collecting Customer Feedback

Do you trust your customer feedback data? In the previous feature in this series, we looked at the tools used for capturing CSAT (customer...

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