Month: August 2021

Feature, FSN Research, Analysis

Reactive, Proactive, Advanced and the Future of the Field Workforce

How different is the future? Within this series of features, we have already seen several key trends emerge from the data revealed from the field service companies within our response group…   The data has shown how we have reached a point where much of the industry has a reasonable maturity in terms of technology adoption...

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#FSN20, Editor's Pick, Feature, Leadership, Analysis

#FSN20: The 20 most innovative leaders in the global field service community (2021)

#FSN20: The 20 most innovative leaders in the global field service community (2021) The  #FSN20 has become something of an industry-wide institution across the many years it has been running. An annual celebration of innovation and excellence amongst the leadership of our industry is of course always well received and compiling the list...

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Feature, FSN Research, Trending

The Impact of the Pandemic on Digital Transformation

Our digital transformation journey has been accelerated. While industry-wide digital transformation was undoubtedly a journey we were already on as a sector, the impact of the pandemic has undoubtedly been an accelerator.   To measure just how significant that impact was on the field service sector, we asked our respondents if they...

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Feature, FSN Research, Trending

General Perception of Maturity of Customer-Centric Driven Technologies Amongst Field Service Companies

Is your technology letting your customers down? In the previous feature in this series, we have seen widespread adoption of technologies and tools used by field service companies to drive customer satisfaction levels…   However, what is the industry sentiment with regards to the maturity of technology being used? In the next...

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Feature, FSN Research, Trending

Tools Used That Can Drive Improvements in Customer Satisfaction

Is your technology letting your customers down? In the previous features in this series, we have seen how the study findings identified the critical importance of CSAT metrics within field service operations.    We have also explored the most prevalent tools being used to measure CSAT and how field service companies are collecting...

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Feature, Service Strategy

What Field Service Organizations Should Expect In The Post-Pandemic World

What Field Service Organizations Should Expect In The Post-Pandemic World In this new article for Field Service News, Marc Tatarsky, SVP of Marketing at FieldAware, discusses what organizations in the field service sector should expect as the world gradually reopens for business.   As we enter just past the halfway point of 2021, it...

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Feature, FSN Research, Trending

Best-Practices in Collecting Customer Feedback

Do you trust your customer feedback data? In the previous feature in this series, we looked at the tools used for capturing CSAT (customer satisfaction) data. However, an equally important element within this equation is when such data should be collected…   While in the previous set of questions we saw some apparent trends...

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