Month: April 2022

Digital Transformation, Feature, Home Page

From Employee Engagement to a Customer-First Mindset: Lessons from Ortho Clinical Diagnostics’ Technical Solutions Lead

What does it take to make customer experience a top priority in today’s service industry? Aquant has launched the Service Intel Podcast to answer that question. In each episode, service leaders join us to discuss turning status-quo service into exceptional experiences.  Recently, we sat down with Linda Tucci to talk about “a...

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Digital Transformation, Feature, Home Page, Think Tank Sessions

Will the introduction of Chief Revenue Officers drive servitization?

Will the introduction of Chief Revenue Officers drive servitization? The world changed in 2020 beyond all recognition. The pandemic brought with it the most significant global disruption we have seen since the second world war. Yet, in many ways, the field service sector was fortunate. The tools that we needed to find a way to …...

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Digital Symposium, Digital Transformation, Premium Resources, Research, Resources, FSN Free

Research Debrief: The impact of asset data flow beyond the silo of field service operations (part two)

Research Debrief: The impact of asset data flow beyond the silo of field service operations (part two) In a changing world of operations and technology, two key topics dominate the discussions within the field service industry. These are servitization and digital transformation and the importance of asset data lies at the heart of each...

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#FSN20, Feature, Service Strategy

Why remote-service as a default must be outlined at the pre-contract stage of a service agreement

Why remote-service as a default must be outlined at the pre-contract stage of a service agreement The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Senior Consultant, BEU, Konica Minolta. Prior to taking his role in the...

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Digital Transformation, Feature, FSN Research

Are we pushing at an open door when it comes to establishing truly connected field service?

Are we pushing at an open door when it comes to establishing truly connected field service? In a changing world of operations and technology, two key topics dominate the discussions within the field service industry. These are servitization and digital transformation and the importance of asset data lies at the heart of each of these...

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Digital Transformation, FSM Technology, News

OverIT, Your #1 Digital Partner Choice for Infrastructure

The economies of the world have reached a turning point, seeing the unfortunate loss of lives, affected health, and the mass impact of poor infrastructure Some countries have chosen to invest heavily in the repair, construction, and maintenance of linear assets, and encourage opportunities related to the ecological and digital...

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Feature, FSN Research, Service Strategy

Comparative Analysis: Reactive, Proactive, Advanced and the Future of the Field Workforce

Reactive, Proactive, Advanced and the Future of the Field Workforce In the next in our series of comparative analyses across a global study and a follow-up UK study hosted by Field Service News Research in partnership with HSO, we look at the balance between reactive and proactive service approaches amongst field service...

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Digital Transformation, Feature, FSN Research

Will regulatory pressures drive further adoption of connected field service?

Will regulatory pressures drive further adoption of connected field service? In a changing world of operations and technology, two key topics dominate the discussions within the field service industry. These are servitization and digital transformation and the importance of asset data lies at the heart of each of these two growing...

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News, Service Operations

Syncron to Help Optimize Service Parts Inventory and Enhance Customer Experience Across Sophisticated Dealer Network

Syncron today announced that Ford Motor Company has extended its relationship with Syncron to streamline and optimize the service parts inventory for its network of more than 3,000 dealers in the United States. Syncron’s leading inventory intelligence and advanced optimization technology in use today, helps its clients be on track to...

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Digital Transformation, Feature, Think Tank Sessions

The rising importance of sustainability in field service

The rising importance of sustainability in field service The world changed in 2020 beyond all recognition. The pandemic brought with it the most significant global disruption we have seen since the second world war. Yet, in many ways, the field service sector was fortunate. The tools that we needed to find a way to keep …...

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