Month: April 2022

Feature, FSN Research, Home Page, Service Strategy

Comparative Analysis: The impact of the pandemic on digital transformation

The Impact of the Pandemic on Digital Transformation In the next in our series of comparative analyses across a global study and a follow-up UK study hosted by Field Service News Research in partnership with HSO, we look at how the impact of the pandemic has accelerated digital transformation amongst field service companies. While...

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Digital Transformation, News

Getac Partners with Automotive Industry Body to Guide Sector Through Digital Transformation

Getac, a leading global provider of rugged mobile technology and software solutions, is proud to become an official partner of CECRA, the voice of European automotive vehicle dealers and repairers. The partnership is a continuation of Getac’s impressive growth throughout the automotive industry over the last few years, which has seen...

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Digital Transformation, Feature, Think Tank Sessions

Rethinking the way we work

Rethinking the way we work The world changed in 2020 beyond all recognition. The pandemic brought with it the most significant global disruption we have seen since the second world war. Yet, in many ways, the field service sector was fortunate. The tools that we needed to find a way to keep moving forward and …...

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Digital Transformation, Feature, FSN Research

Advanced services relies on an organisation having a shared vision of their goals

Advanced services relies on an organisation having a shared vision of their goals In a changing world of operations and technology, two key topics dominate the discussions within the field service industry. These are servitization and digital transformation and the importance of asset data lies at the heart of each of these two growing...

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Feature, Service Strategy, Think Tank Sessions

Think Tank Sessions: Why Customer Success Matters

Think Tank Session: Why Customer Success Matters By pro-actively eliminating potential customer problems and pro-actively fixing those that arise, customer success gives your business a better chance at retaining customers and driving revenue. To do this, it’s vital first to understand what customer success actually looks...

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Feature, FSM Technology

Should we expect FSM solution providers to have deep industry knowledge?

Should we expect FSM solution providers to have deep industry knowledge? In October 2021 Field Service News hosted the inaugural European Field Service Awards to celebrate the ingenuity and excellence of an industry that had kept the world turning as the pandemic swept across the globe.  In the category of Best Overall FSM Solution...

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Course, Service Leadership

Understanding your profit and loss statement

Understanding your profit and loss statement Are you a new service manager and that first P&L has landed on your desk and you have no idea where to begin? Perhaps you are a more experienced service manager but no-one ever had the time to talk you through what the P&L means and you’d like to …...

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Digital Transformation, Digital Transformation, Analysis, Feature, Think Tank Sessions

Is the gap getting bigger laggards and leaders?

Is the gap getting bigger laggards and leaders? The world changed in 2020 beyond all recognition. The pandemic brought with it the most significant global disruption we have seen since the second world war. Yet, in many ways, the field service sector was fortunate. The tools that we needed to find a way to keep …...

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Digital Transformation, Digital Transformation, Analysis, Feature, Service Operations

Medical Service Benchmarks Across 5 Key KPIs

Medical Service Benchmarks Across 5 Key KPIs In a recent comprehensive data report, now available at Field Service News, Aquant analyzed how medical device service organizations and their workforce measured up against industry benchmarks and explored service performance from a customer perspective. In this new feature, we look in-depth...

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