Month: August 2022

Feature, FSM Technology

How we went from Software as a Service to Everything as a Service and why

Jim Darragh, CEO, Totalmobile discusses how we have moved relatively rapidly to Everything as a Service following in the slipstream of the SaaS movement

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Feature, Service Operations

Why Do Some Service Organisations Have That Spark of Ingenuity in their DNA?

Why Do Some Service Organisations Have That Spark of Ingenuity in their DNA? In October 2021, Field Service News hosted the inaugural European Field Service Awards to celebrate the ingenuity and excellence of an industry that had kept the world turning as the pandemic swept across the globe. Among many interesting entries in the category...

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News, Service Strategy

BigChange celebrates 200 new customers in its most successful trading period ever 

Tech company signs £14m worth of new contracts across multiple sectors, including specialist cleaning, telecommunications, building services, property maintenance, plumbing and heating.

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Digital Transformation, Feature

What First Time Fix Rate Can’t Tell You About Service Performance

First time fix (FTF) is a standard KPI among service teams, but relying on FTF alone creates blindspots for service leaders.

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Digital Transformation, Editor's pick, Feature, Home Page, Editor's Pick

How Do We Prioritise Digital Transformation in Field Service Operations?

Dan Snowden and Max Dinser of HSO discuss how do we prioritise the next digital transformation projects in field service operations after the pandemic.

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FSM Technology, News

Bridgestone and Webfleet showcase tyre and mobility solutions at IAA 2022

Bridgestone and its globally trusted fleet management solution Webfleet will showcase their combined portfolio of premium tyres, tyre-centric technologies and advanced mobility solutions at IAA Transportation 2022

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Feature, Service Strategy

The parallels of customer success within the software sector and servitization within manufacturing

Jim Darragh, CEO, TotalMobile discusses the importance of vertical knowledge within a servitized or customer success focused field service strategy

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