Month: October 2022

FSM Technology, News

OverIT provides remote assistance powered by Augmented Reality to Naturgy’s field technicians

OverIT has reached an agreement with Naturgy to provide remote assistance to maintenance staff working in the field on wind farms in Chile and gas combined-cycle power plants in Mexico.

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Digital Transformation, Digital Transformation, Analysis, Feature, Home Page, Trending

Our industry will only become more data driven and we need Artificial Intelligence to make it work

With the exponential rise of data across almost all aspects of business, we are on the cusp of true industrial revolution. Industry 4.0 is no longer a vision of the future but is today’s reality. However, without AI, many organisations are set to drown in their own data lakes and oceans…

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FSM Technology, News

Syncron’s New Field Service Technician Enablement Initiative Focuses on Success for the Global Workforce

By equipping technicians with a secure, intuitive, and interactive troubleshooting platform, the Syncron technician enablement solutions empower field teams and contractors, improve productivity and sustainability, and enable long-term planning.

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Feature, Service Strategy, Service Strategy, Editor's Pick

How Connected Field Service Can Transform Customer Experience

In the first excerpt from a recent e-book sponsored by Salesforce, and now available at Field Service News, we look at how connected field service can transform customer and employee experience.

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News, Service Operations

OverIT appoints Claudio Bartolini as Chief Technology Officer

The new Chief Technology Officer Claudio Bartolini will report to OverIT’s CEO and Chairman, Paolo Bergamo. This leadership addition promises to accelerate OverIT’s growth ambition.

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Home Page, Highlighted Resource, Resources, FSN Free

The Service Leader’s Recession Playbook: How to Accelerate Your Organization’s Efficiency (2022)

Download the Service Leader’s Recession Playbook by Aquant, available at Field Service News and learn how to accelerate your organization’s efficiency.

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Feature, Home Page, Analysis, Service Strategy

How do we find the balance between drowning in data and operating in a data-driven world? 

In the last in a series of essays for service leaders we ask how we find meaning in an ever-growing ocean of data

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Digital Transformation, News

ServiceMax Wins 2022 APPEALIE SaaS Award for Customer Success

ServiceMax Named an Overall SaaS Award Winner in the Collaboration & Productivity Category

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Feature, Home Page, Analysis, Service Strategy, Service Strategy, Editor's Pick

The role that development and trust can play in workforce retention

Martin McClean explains how being involved in development projects has been pivotal in maintaining his passion for his role

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FSM Technology, News

Durabook Upgrades R11L Rugged Tablet With Intel’s 12th Gen CPU

The newly upgraded R11L 11” fully rugged tablet now comes equipped with the latest 12th Gen Intel® Pentium Gold processor, combining computing performance with ultra-affordable, feature-rich functionality for the modern professional

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