Month: November 2022

Feature, FSM Technology, Analysis, Home Page, Editor's Pick

“Designed to” or “certified at” – why these two phrases mean very different things in the world of rugged

Ben Baum, Durabook, discusses the importance of genuine third party testing to ensure devices are up to the rigours of day to day field service.

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News

FLS – Fast Lean Smart UK welcomes German Ambassador

FAST LEAN SMART UK welcomed The German Ambassador, Miguel Berger for a visit to its Northern Office at Sci-Tech Daresbury.

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Feature, FSN Research, Analysis, Home Page, Analysis

Servitization in a post pandemic world

In the first feature from a recent FSN Research paper, published in partnership with HSO, we look at the role of servitization in the post-pandemic world.

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Feature, Home Page, Analysis, Service Operations, Service Operations, Editor's Pick

Can we train remote technicians if they have never worked within a field role?

Martin McLean reflects on whether it is possible to train remote technicians to solve customer issues as effectively as those who have a previous background working in field service.

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Digital Transformation, Digital Transformation, Analysis, News

Customer service executives prioritize processes, data and breaking down silos

OTRS Group survey finds connecting with customers on the channels they prefer poses biggest challenge for customer experience. Improving the use of customer data is the most important success factor alongside process optimization

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Feature

What technology is empowering servitization?

In this final feature from a recent FSN Research paper, sponsored by HSO, we ask if servitization is dependent on investing in technology.

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Feature

Does servitization require internal structure changes?

An important component of the discussion surrounding developing a servitized offering is whether there will need to be significant changes to the existing
structure of the organisation.

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Feature

How is servitization being implemented?

What approaches are companies taking in terms of strategically developing their servitized solution? We analyse this in the new feature from a recent FSN Research study, conducted in partnership with HSO.

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Feature

The processes and time frames for establishing servitization

In this feature from a recent FSN paper, published in partnership with HSO, we look at the processes and time frames for establishing servitization.

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Feature

What are the drivers for developing servitization offerings?

In this feature from a recent FSN Research paper, sponsored by HSO, we look in-depth at the drivers for developing servitization offerings.

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