What are the drivers for developing servitization offerings?
In this feature from a recent FSN Research paper, sponsored by HSO, we look in-depth at the drivers for developing servitization offerings.
Zuper Achieves Prestigious ISO Certification to Protect Data and Ensure Information Security
Zuper, a leading solutions provider to scale and modernize fast-growing field service organizations, has announced its ISO 27001 certification to implement security and protection measures for customer and company data.
Four Service Scenarios: #2 the appointment-centric scenario
We discuss what an appointment-centric service scenario, one of four that Gartner outlines as dominant in field service, actually looks like
Maximising our engineers’ time to create true brand ambassadors
We hear from Martin McLean, Konica Minolta, about the practicalities of day to day use of AIRe Link solution they use to deliver remote service
How do we factor in the total cost of new rugged device roll out including peripherals
Ben Baum, Durabook discusses the differences in the lifecycle of the consumer and rugged devices designed to meet the rigours of field service operations.
ServiceMax Introduces Core 22 R4, a Connected System of Action, Automation and Collaboration for Field Service Professionals
ServiceMax continues to innovate and expand the reach and impact of its Core field service and service execution solution.
How can Service Orgs Succeed in a Time of Inflation, Labor Shortages, and a Workforce Skills Gap?
Aquant’s 2023 Service Intelligence Benchmark Report analyzed how factors like inflation, a labor shortage, and a knowledge gap are impacting the service industry.
Skills shortage and recession fears put a halt on digital projects
New research from Studio Graphene has revealed that more than half of UK business leaders believe their companies’ digital platforms fail to stand out against competitors, with almost half ready to invest in making improvements in 2023.
The alignment of servitization and outcome-based services
In this feature from a recent FSN Research paper, published in partnership with HSO, we dicuss the alignment of servitization and outcome-based services.
Optimal technology solutions in the telecommunications sector
To understand the issues impacting the telecommunications industry, we begin with an examination of key trends which make these outcome-based service models possible.