Having conducted an extensive research study hosted between FSN Research and GPS Insight, into the relationship between field service operations and fleet management, Kris Oldland, Editor-in-Chief, Field Service News and Steve Mason, General Manager, Field Service, GPS Insight take a detailed exploration of what the findings mean for the field service industry.
Steve Mason, General Manager, GPS Insight, is a well know industry leader who has been at the forefront of pioneering discussions and solutions for many years. A rounded executive leader, Steve has a deep-level of expertise in the area and continues to work with many key organisations to help them develop service excellence within their field service operations.
Kris Oldland is the Editor-in-Chief and Founder of Field Service News. He is widely acknowledged as one of the world's leading authors and speakers on a number of critical areas of field service management including servitization, remote service strategy and developing leadership within field service organisations.