Martin summerhayes

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Covid Recovery & New Normal, Digital Symposium, Digital Transformation, Premium Resources, Video Content

Interview: The Pandemic has accelerated digital adoption – what’s next for service businesses? Ft. Martin Summerhayes (2021)

Interview: The Pandemic has accelerated digital adoption – what’s next for service businesses? Ft. Martin Summerhayes (2021) Kris Oldland, Editor-in-Chief, Field Service News is joined by Martin Summerhayes, Head of Digital Transformation Services at MDB Service Consulting. During the conversation, the two discuss a wide...

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#FSN20, Trending, Feature, Service Strategy

Service – A Retrospective Review

Service – A Retrospective Review Former #FSN20 alumni and part of the this year’s #FSN20 selection committee, Martin Summerhayes ponders service’s evolution and plots where we are now and where we are headed… Every aspect of service is going through change: from hardware and software; the way end-users...

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Digital Transformation, Feature, Home Page

How the Pandemic Has Changed the Approach to Digital Adoption for Companies and Customers

Digital Transformation is at the heart of the new normal Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Martin Summerhayes, Head of Digital Transformation Services at MDB Service Consulting.   Martin has over 30 years of experience in the service industry in the UK working for...

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Digital Transformation, Analysis, Feature

Successful Digital Transformation: Learning From Failures

Fail fast falling forward Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Martin Summerhayes, Head of Digital Transformation Services at MDB Service Consulting.   Martin has over 30 years of experience in the service industry in the UK working for organizations such as HP, the...

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Feature, Service Operations, Trending

Is Now the Time to Re-evaluate the Key Performance Indicators of Your Company?

Are you measuring the wrong metrics? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Martin Summerhayes, Head of Digital Transformation Services at MDB Service Consulting.   Martin has over 30 years of experience in the service industry in the UK working for organizations such...

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Feature, Service Operations, Trending

The Difference Between Effectiveness and Utilisation

Do you track engineer effectiveness? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Martin Summerhayes, Head of Digital Transformation Services at MDB Service Consulting.   Martin has over 30 years of experience in the service industry in the UK working for organizations such...

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Feature

What Are The Core Fundamentals of Great Service?

Does great service ever change? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Martin Summerhayes, Head of Digital Transformation Services at MDB Service Consulting.   Martin has over 30 years of experience in the service industry in the UK working for organizations such as HP,...

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Digital Transformation, Feature

How Companies Can Achieve Successful Service Delivery in the New Normal

How Companies Can Achieve Successful Service Delivery in the New Normal Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Martin Summerhayes, Head of Digital Transformation Services at MDB Service Consulting.   Martin has over 30 years of experience in the service industry in the...

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#FSN20, Editor's Pick, Feature, Leadership, Analysis

#FSN20: The 20 most innovative leaders in the global field service community (2021)

#FSN20: The 20 most innovative leaders in the global field service community (2021) The  #FSN20 has become something of an industry-wide institution across the many years it has been running. An annual celebration of innovation and excellence amongst the leadership of our industry is of course always well received and compiling the list...

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Feature, Leadership, Trending

Mental Health: Understanding the Change Curve we are all Going Through

We are all living in completely unknown times. The past couple of months has seen so many changes to the way that we work, rest and play; none of which we would have realised would have such profound effects on us all. For people in services, it has been extreme beyond all measure explains Martin …...

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