Interview: The Pandemic has accelerated digital adoption – what’s next for service businesses? Ft. Martin Summerhayes (2021)
Interview: The Pandemic has accelerated digital adoption – what’s next for service businesses? Ft. Martin Summerhayes (2021) Kris Oldland, Editor-in-Chief, Field Service News is joined by Martin Summerhayes, Head of …...
Five P’s to Post-Covid Service Resilience
Martin Summerhayes offers a take on the five P’s business acronym that could help service directors when they switch their infrastructure back on. Before you jump to a different conclusion, …...
Service – A Retrospective Review
Service – A Retrospective Review Former #FSN20 alumni and part of the this year’s #FSN20 selection committee, Martin Summerhayes ponders service’s evolution and plots where we are now and where we …...
How the Pandemic Has Changed the Approach to Digital Adoption for Companies and Customers
Digital Transformation is at the heart of the new normal Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Martin Summerhayes, Head of …...
Successful Digital Transformation: Learning From Failures
Fail fast falling forward Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Martin Summerhayes, Head of Digital Transformation Services at MDB Service …...
How Companies Can Achieve Successful Service Delivery in the New Normal
How Companies Can Achieve Successful Service Delivery in the New Normal Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Martin Summerhayes, Head …...
What Are The Core Fundamentals of Great Service?
Does great service ever change? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Martin Summerhayes, Head of Digital Transformation Services at MDB …...
The Difference Between Effectiveness and Utilisation
Do you track engineer effectiveness? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Martin Summerhayes, Head of Digital Transformation Services at MDB …...
Is Now the Time to Re-evaluate the Key Performance Indicators of Your Company?
Are you measuring the wrong metrics? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Martin Summerhayes, Head of Digital Transformation Services at …...
