Martin summerhayes

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Digital Symposium, Premium Resources

Interview: The Pandemic has accelerated digital adoption – what’s next for service businesses? Ft. Martin Summerhayes (2021)

Interview: The Pandemic has accelerated digital adoption – what’s next for service businesses? Ft. Martin Summerhayes (2021) Kris Oldland, Editor-in-Chief, Field Service News is joined by Martin Summerhayes, Head of …...

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Leadership

Five P’s to Post-Covid Service Resilience

Martin Summerhayes offers a take on the five P’s business acronym that could help service directors when they switch their infrastructure back on. Before you jump to a different conclusion, …...

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#FSN20, Trending, Feature, Service Strategy

Service – A Retrospective Review

Service – A Retrospective Review Former #FSN20 alumni and part of the this year’s #FSN20 selection committee, Martin Summerhayes ponders service’s evolution and plots where we are now and where we …...

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Digital Transformation, Feature, Home Page

How the Pandemic Has Changed the Approach to Digital Adoption for Companies and Customers

Digital Transformation is at the heart of the new normal Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Martin Summerhayes, Head of …...

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Digital Transformation, Analysis, Feature

Successful Digital Transformation: Learning From Failures

Fail fast falling forward Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Martin Summerhayes, Head of Digital Transformation Services at MDB Service …...

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Digital Transformation, Feature

How Companies Can Achieve Successful Service Delivery in the New Normal

How Companies Can Achieve Successful Service Delivery in the New Normal Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Martin Summerhayes, Head …...

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Feature

What Are The Core Fundamentals of Great Service?

Does great service ever change? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Martin Summerhayes, Head of Digital Transformation Services at MDB …...

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Feature, Service Operations, Trending

The Difference Between Effectiveness and Utilisation

Do you track engineer effectiveness? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Martin Summerhayes, Head of Digital Transformation Services at MDB …...

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Feature, Service Operations, Trending

Is Now the Time to Re-evaluate the Key Performance Indicators of Your Company?

Are you measuring the wrong metrics? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Martin Summerhayes, Head of Digital Transformation Services at …...

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