Interview: The Pandemic has accelerated digital adoption – what’s next for service businesses? Ft. Martin Summerhayes (2021)
Interview: The Pandemic has accelerated digital adoption – what’s next for service businesses? Ft. Martin Summerhayes (2021) Kris Oldland, Editor-in-Chief, Field Service News is joined by Martin Summerhayes, Head of Digital Transformation Services at MDB Service Consulting. During the conversation, the two discuss a wide...
Service – A Retrospective Review
Service – A Retrospective Review Former #FSN20 alumni and part of the this year’s #FSN20 selection committee, Martin Summerhayes ponders service’s evolution and plots where we are now and where we are headed… Every aspect of service is going through change: from hardware and software; the way end-users...
How the Pandemic Has Changed the Approach to Digital Adoption for Companies and Customers
Digital Transformation is at the heart of the new normal Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Martin Summerhayes, Head of Digital Transformation Services at MDB Service Consulting. Martin has over 30 years of experience in the service industry in the UK working for...
Successful Digital Transformation: Learning From Failures
Fail fast falling forward Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Martin Summerhayes, Head of Digital Transformation Services at MDB Service Consulting. Martin has over 30 years of experience in the service industry in the UK working for organizations such as HP, the...
Is Now the Time to Re-evaluate the Key Performance Indicators of Your Company?
Are you measuring the wrong metrics? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Martin Summerhayes, Head of Digital Transformation Services at MDB Service Consulting. Martin has over 30 years of experience in the service industry in the UK working for organizations such...
The Difference Between Effectiveness and Utilisation
Do you track engineer effectiveness? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Martin Summerhayes, Head of Digital Transformation Services at MDB Service Consulting. Martin has over 30 years of experience in the service industry in the UK working for organizations such...
What Are The Core Fundamentals of Great Service?
Does great service ever change? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Martin Summerhayes, Head of Digital Transformation Services at MDB Service Consulting. Martin has over 30 years of experience in the service industry in the UK working for organizations such as HP,...
How Companies Can Achieve Successful Service Delivery in the New Normal
How Companies Can Achieve Successful Service Delivery in the New Normal Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Martin Summerhayes, Head of Digital Transformation Services at MDB Service Consulting. Martin has over 30 years of experience in the service industry in the...
#FSN20: The 20 most innovative leaders in the global field service community (2021)
#FSN20: The 20 most innovative leaders in the global field service community (2021) The #FSN20 has become something of an industry-wide institution across the many years it has been running. An annual celebration of innovation and excellence amongst the leadership of our industry is of course always well received and compiling the list...
Mental Health: Understanding the Change Curve we are all Going Through
We are all living in completely unknown times. The past couple of months has seen so many changes to the way that we work, rest and play; none of which we would have realised would have such profound effects on us all. For people in services, it has been extreme beyond all measure explains Martin …...
