White Paper: Beyond the Theory: A Practical Exploration of Existing Usage of Augmented Reality in Field Service (2021)
White Paper: Beyond the Theory: A Practical Exploration of Existing Usage of Augmented Reality in Field Service (2021) The field service sector took a massive step towards the widespread adoption of remote services in 2020. This was, of course, primarily driven by necessity as we adapted and overcame the challenges of global lockdowns....
Interview: How to Achieve Effective Adoption of Remote Service & Augmented Reality. Ft. Clay Barker, Revolution Retail Systems (2021)
Interview: How to Achieve Effective Adoption of Remote Service & Augmented Reality. Ft. Clay Barker, Revolution Retail Systems (2021) Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Clay Barker, Director of Service and Support, Revolution Retail Systems about their use of...
COVID Emergency Sessions: Augmented Reality Best Practice (2020)
COVID Emergency Sessions: Augmented Reality Best Practice (2020) As part of our Field Service News’ Covid 19 Support Channel for field service organisations, Kris Oldland, Editor-in-Chief, Field Service News is joined by Gary York and Evans Manolis of Help Lightning. In this session, the group discusses the practicalities of remote...
Video Report: Augmented Reality in Field Service: Demo & Presentation (2020)
Video Report: Augmented Reality in Field Service: Demo & Presentation (2020) Remote Assistance has moved from nice to have to essential technology in recent months due to the coronavirus pandemic and the need for zero-touch service delivery. In this exclusive presentation, we look at one of the leading solutions available in...
Professional Service Teams are Switching from WhatsApp to AR-Based Visual Support Tools! But why?
Find out why professional service teams are opting to use AR-Based Visual Support Tools and what potential risks there are to using private chat apps like WhatsApp.
Is there still a place for on premise FSM solutions?
Paolo Bergamo, CEO, OverIT discusses if field service management systems have fully moved to the Cloud or if there is still a place for on premise FSM solutions
What are the key criteria for a remote service engineer?
With remote service becoming an increasingly important part of the field service sector we look at what makes a great remote service technician
How quickly will today’s innovation in FSM become tomorrow’s table stakes?
Kris Oldland asks how quickly innovation like we have seen OverIT weave into their FSM solution such as AR, GIS and AI are likely to become table stakes?
It is non-negotiable now to waste the data you have
Paolo Bergamo, CEO, OverIT explains how with increasingly advanced service delivery, we have to make the most of the data being generated from the field
Understanding what effective use of asset data looks like
In this phase of our research study, conducted in partnership with ServiceMax, we shifted our attention towards how field service companies were utilizing data within their organization.
