Digital Transformation

Digital Transformation, Digital Transformation, Analysis, News

Customer service executives prioritize processes, data and breaking down silos

OTRS Group survey finds connecting with customers on the channels they prefer poses biggest challenge for customer experience. Improving the use of customer data is the most important success factor alongside process optimization

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#FSN20, Digital Transformation, Digital Transformation, Editor's pick, Feature

The best technology is technology you don’t notice

Kris Oldland and Rajat Kakar discuss how it is the effortlessness of the user that defines true technological leaps forward.

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Digital Transformation, Digital Transformation, Analysis, Feature, Home Page, Trending

Our industry will only become more data driven and we need Artificial Intelligence to make it work

With the exponential rise of data across almost all aspects of business, we are on the cusp of true industrial revolution. Industry 4.0 is no longer a vision of the future but is today’s reality. However, without AI, many organisations are set to drown in their own data lakes and oceans…

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Digital Transformation, News

ServiceMax Wins 2022 APPEALIE SaaS Award for Customer Success

ServiceMax Named an Overall SaaS Award Winner in the Collaboration & Productivity Category

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Digital Transformation, News

HORIBA Europe GmbH Deploys ServiceMax Across Its European Operations to Further Propel Business Transformation

The ServiceMax platform enables operational excellence, while promoting better customer service and business growth.

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Digital Transformation, News

Konica Minolta announces global commitment with RealWear for the deployment of AIRe Link on RealWear headsets

The partnership extends Konica Minolta’s use of its acclaimed remote visual support tool AIRe Link on smartphones and tablets for use with award-winning RealWear headsets.

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Digital Transformation, Digital Transformation, Analysis, Feature, FSM Technology, Analysis

Understanding the day-to-day use of remote service tools in service delivery

We hear from Martin McLean, Konica Minolta, about the practicalities of day to day use of AIRe Link solution they use to deliver remote service

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Digital Transformation, Digital Transformation, Analysis, Feature

How to Make your Remote Support Team Super-Efficient

The secret to making super-efficient remote support teams is having the right hierarchy paired with the right process and tools. Check out our top tips to make your remote support team super-efficien

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Digital Transformation, Feature, Home Page, Analysis

Manufacturing Companies Will Not Survive without AR-Based Remote Visual Support. But Why?

Learn about the benefits AR-Based remote visual support provides and why manufacturing companies will not survive without it.

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Digital Transformation, Feature

Three reasons why an AI investment will help reduce service costs

Learn how investing in Artificial Intelligence tools will help your organization manage costs and improve service.

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