Digital Transformation, Editor’s pick

Digital Transformation, Editor's pick, News

IFS helps deliver at the Moment of Service this Christmas

IFS reveals the biggest brand win in history, as they are announced as the official Field Service vendors for Father Christmas and his well-known global business, Claus Corp.

Read More

#FSN20, Digital Transformation, Digital Transformation, Editor's pick, Feature

The best technology is technology you don’t notice

Kris Oldland and Rajat Kakar discuss how it is the effortlessness of the user that defines true technological leaps forward.

Read More

Digital Transformation, Digital Transformation, Editor's pick

Ecosystem to Deliver Services

Ecosystem to Deliver Services In todays connected word, people expect to engage and be engaged by organisations in new ways, in ways that are most convenient for them.  To help businesses respond to these changing expectations we are committed to providing the most comprehensive service offering, and this includes the best field...

Read More

Digital Transformation, Digital Transformation, Editor's pick

Does Servitization Vary from Country to Country Depending on Cultural Differences

Does Servitization Vary from Country to Country Depending on Cultural Differences Service and servitization varies from country to country. Is this because of cultural differences or is it something more fundamental. Sam Klaidman, Founder and Principal Advisor, Middlesex Consulting started the thought process by highlighting the...

Read More

Digital Transformation, Digital Transformation, Editor's pick, Feature, FSN Research, Home Page

It is no longer a question of why asset data should be shared across a business but instead it is how?

It is no longer a question of why asset data should be shared across a business but instead it is how? In a changing world of operations and technology, two key topics dominate the discussions within the field service industry. These are servitization and digital transformation and the importance of asset data lies at the …...

Read More

Digital Transformation, Digital Transformation, Editor's pick, Feature, FSN Research

All business units in an organisation need to pull together to deliver advanced services

All business units in an organisation need to pull together to deliver advanced services In a changing world of operations and technology, two key topics dominate the discussions within the field service industry. These are servitization and digital transformation and the importance of asset data lies at the heart of each of these two...

Read More

Digital Transformation, Digital Transformation, Editor's pick, Feature, Think Tank Sessions

Digitization, Digitalization or Digital Transformation?

Digitization, Digitalization or Digital Transformation? The world changed in 2020 beyond all recognition. The pandemic brought with it the most significant global disruption we have seen since the second world war. Yet, in many ways, the field service sector was fortunate. The tools that we needed to find a way to keep moving forward and...

Read More

Digital Transformation, Digital Transformation, Editor's pick, Feature, Think Tank Sessions

The drivers for change beyond the pandemic

The drivers for change beyond the pandemic The world changed in 2020 beyond all recognition. The pandemic brought with it the most significant global disruption we have seen since the second world war. Yet, in many ways, the field service sector was fortunate. The tools that we needed to find a way to keep moving …...

Read More

Digital Transformation, Digital Transformation, Editor's pick, Feature, Think Tank Sessions

Prioritizing digital transformation projects

Prioritizing digital transformation projects The world changed in 2020 beyond all recognition. The pandemic brought with it the most significant global disruption we have seen since the second world war. Yet, in many ways, the field service sector was fortunate. The tools that we needed to find a way to keep moving forward and keep...

Read More

Digital Transformation, Digital Transformation, Editor's pick, Feature, FSN Research

What are the most significant ways in which customer expectations are changing?

What are the most significant ways in which customer expectations are changing? In a changing world of operations and technology, two key topics dominate the discussions within the field service industry. These are servitization and digital transformation and the importance of asset data lies at the heart of each of these two growing...

Read More
Close