Digital Transformation, Analysis

Digital Transformation, Analysis, News

Siemens welcomes OverIT to its grid software ecosystem of partners

Siemens Smart Infrastructure has partnered with OverIT, the global leader in field service management, to expand its ecosystem of partners for its grid software business.

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Digital Transformation, Digital Transformation, Analysis, News

Customer service executives prioritize processes, data and breaking down silos

OTRS Group survey finds connecting with customers on the channels they prefer poses biggest challenge for customer experience. Improving the use of customer data is the most important success factor alongside process optimization

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Digital Transformation, Analysis, Feature, Home Page, Editor's Pick

Service Intelligence is the Future of Field Service

Service Intelligence is the future of field service and it’s the best way organizations can make laser-focused business decisions.

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Digital Transformation, Digital Transformation, Analysis, Feature, Home Page, Trending

Our industry will only become more data driven and we need Artificial Intelligence to make it work

With the exponential rise of data across almost all aspects of business, we are on the cusp of true industrial revolution. Industry 4.0 is no longer a vision of the future but is today’s reality. However, without AI, many organisations are set to drown in their own data lakes and oceans…

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Digital Transformation, Digital Transformation, Analysis, Feature, FSM Technology, Analysis

Understanding the day-to-day use of remote service tools in service delivery

We hear from Martin McLean, Konica Minolta, about the practicalities of day to day use of AIRe Link solution they use to deliver remote service

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Digital Transformation, Digital Transformation, Analysis, Feature

How to Make your Remote Support Team Super-Efficient

The secret to making super-efficient remote support teams is having the right hierarchy paired with the right process and tools. Check out our top tips to make your remote support team super-efficien

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Digital Transformation, Digital Transformation, Analysis, Feature

What First Time Fix Rate Can’t Tell You About Service Performance

First time fix (FTF) is a standard KPI among service teams, but relying on FTF alone creates blindspots for service leaders.

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Digital Transformation, Analysis, Feature

How Do We Prioritise Digital Transformation in Field Service Operations?

Dan Snowden and Max Dinser of HSO discuss how do we prioritise the next digital transformation projects in field service operations after the pandemic.

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Digital Transformation, Analysis, Feature, Service Operations

Is Transparency the Key Factor in Establishing Genuine Partnership-Based Relationships?

Is Transparency the Key Factor in Establishing Genuine Partnership-Based Relationships? In October 2021, Field Service News hosted the inaugural European Field Service Awards to celebrate the ingenuity and excellence of an industry that had kept the world turning as the pandemic swept across the globe. Among many interesting entries in...

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Digital Transformation, Digital Transformation, Analysis, Feature

Why Digital Transformation Is Continuous Improvement Methodology

Chris Craggs, CEO of MCFT, discusses digital transformation and outlines how the solution his company developed is based both on customer needs and operational needs.

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