Digital Transformation, Analysis

Digital Transformation, Digital Transformation, Analysis, Feature, Think Tank Sessions

Is the gap getting bigger laggards and leaders?

Is the gap getting bigger laggards and leaders? The world changed in 2020 beyond all recognition. The pandemic brought with it the most significant global disruption we have seen since the second world war. Yet, in many ways, the field service sector was fortunate. The tools that we needed to find a way to keep …...

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Digital Transformation, Digital Transformation, Analysis, Feature, Service Operations

Medical Service Benchmarks Across 5 Key KPIs

Medical Service Benchmarks Across 5 Key KPIs In a recent comprehensive data report, now available at Field Service News, Aquant analyzed how medical device service organizations and their workforce measured up against industry benchmarks and explored service performance from a customer perspective. In this new feature, we look in-depth...

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Digital Transformation, Digital Transformation, Analysis, Feature, FSN Research

Is asset data being used effectively by field service organisations?

Is asset data being used effectively by field service organisations? In a changing world of operations and technology, two key topics dominate the discussions within the field service industry. These are servitization and digital transformation and the importance of asset data lies at the heart of each of these two growing trends....

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Digital Transformation, Analysis, Feature

Post Script: A few questions for reflection on how IoT could improve your service operations

Post Script: A few questions for reflection on how IoT could improve your service operations In this series, we have put forward a simple example of an asset with just one data point to illustrate how IoT could impact asset management, workforce management and customer success planning for field service organizations. Of course, each...

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Digital Transformation, Analysis, Feature

Connected Field Service: IoT and Improving Customer Success

Connected Field Service: IoT and Improving Workforce Management As we have already seen so far in this paper, each of the three pillars of field service success – the asset, the engineer, and the customer – are intrinsically linked and can be improved through IoT adoption within field service operations.   We have already...

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Digital Transformation, Analysis, Feature

Connected Field Service: IoT and Improving Workforce Management

Connected Field Service: IoT and Improving Workforce Management Having identified how embracing IoT from an asset management approach can benefit field service organizations, let us look at how such an approach can bring significant benefits to the next of our three pillars of field service operations – the field service workers...

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Digital Transformation, Analysis, Feature

Connected Field Service: IoT and Improving Asset Management

Connected Field Service: IoT and Improving Asset Management There are several areas in which connected field service can change asset management for field service organizations in the not too distant future. In this section, we shall explore some of the potential benefits of IoT enabled assets. Asset Self-Monitoring: The traditional...

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Digital Transformation, Analysis, Feature

Successful Digital Transformation: Learning From Failures

Fail fast falling forward Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Martin Summerhayes, Head of Digital Transformation Services at MDB Service Consulting.   Martin has over 30 years of experience in the service industry in the UK working for organizations such as HP, the...

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Digital Transformation, Analysis, Feature, Service Operations, Analysis

Look Beyond your KPIs

Will the Skills Gap impact your business? Aquant, has recently published the 2022 Service Intelligence Benchmark Report, now available at Field Service News, which offers an in-depth analysis of field service performance and customer satisfaction in a year of talent shortage, COVID service pivots, and shifting customer demands. In this...

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Digital Transformation, Analysis

Is there a correlation between Servitization and Digital Transformation?

Kris Oldland, Editor-in-Chief, Field Service News reflects on the alignment of digital transformation and servitization – the two key trends driving innovation and evolution in our industry…  There have been two key trends that have been consistently present within our industry for a number of years. Both have been at...

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