Digital Transformation, Trending

Content that is about digital transformation in the field service industry

Digital Transformation, Trending, Feature

Rapid Fire: Remote Service at Beckman Coulter Life Sciences

In this edition of rapid fire we explore the critical role of remote service and virtual reality in the future of field service…

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Digital Transformation, Trending, News

FUJIFILM Healthcare Europe Deploys ServiceMax To Support Outcome-Based Medical Solutions

ServiceMax, Inc., a leader in asset-centric field service management, has announced that FUJIFILM Healthcare Europe has selected and deployed ServiceMax’s field service management platform for the digitization of its service operations in Europe.  As part of its move from a product-focused services strategy to outcome-based solutions,...

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Digital Transformation, Trending, News

Help Lightning Acquires Fieldbit

Help Lightning, the leading provider of remote visual assistance software, announced today the acquisition of Fieldbit, an augmented reality-enabled platform known for its innovative knowledge sharing, remote collaboration, and workflow automation capabilities supporting both expert-led and self-help solutions.  Help Lightning is a...

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Digital Transformation, Trending, News

Arrow Labs Partners With BMB Group to Reach the World’s Largest Enterprises

Arrow Labs, the technology company uniting deskless, frontline workers, announces a partnership with BMB Group (“BMB”) – a multinational and world leader in providing custom-made IT solutions. Arrow Labs and BMB’s combined expertise will deliver cutting-edge, turnkey, workflow management solutions to large enterprises with...

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Digital Transformation, Trending, News

Cybercriminals Threaten Businesses Unprepared for Work from Anywhere Reality

Mobile workforce using public Wi-Fi and unsecured home networks is a serious security hazard, warns cybersecurity expert. The pandemic forced millions of workers to leave their offices and work remotely, creating new cybersecurity challenges for companies globally. Cybercriminals took notice, causing companies to experience...

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Digital Transformation, Trending, FSM Technology, Trending, News

Durabook and Microsoft Windows: The Ultimate Partnership

The cyber landscape is constantly evolving; that’s why organizations across every sector need reliable, cutting-edge devices that can keep pace. Durabook trusts Microsoft Windows to deliver an OS platform that meets the most stringent security and enterprise management requirements while providing those controls in a transparent way to...

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Digital Transformation, Trending, Feature

Is Your Org in Tune With Customer Expectations? Probably Not—and We’ll Explain Why

Is Your Org in Tune With Customer Expectations? Probably Not—and We’ll Explain Why In this article, we discuss the findings of Aquant’s 2022 Service Intelligence Benchmark Report and look at some key observations about service performance from the customer’s perspective…   The last two years were extremely difficult for the...

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Digital Transformation, Trending, Feature

Service Benchmarks Across 5 Key KPIs

Service Benchmarks Across 5 KPIs Aquant, has recently published the 2022 Service Intelligence Benchmark Report, now available at Field Service News, which offers an in-depth analysis of field service performance and customer satisfaction in a year of talent shortage, COVID service pivots, and shifting customer demands… In...

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