Does data flow between field service and fleet?
In the third feature from a recent FSN Research paper, published in partnership with GPS Insight, we look at data flow between fleet and field
Flagship Group Selects Totalmobile to Streamline its Housing Repairs Service
Totalmobile will be deployed across the non-profit housing group, reducing repair times and overhead costs, while providing oversight of all operations
Does the field service sector need to do more for sustainability?
Justin Konopaske, Director of Industry Solutions, and Alex Brenner, Managing Director & Partner at Boston Consulting Group, discuss if the field service sector at large needs to do more to help drive sustainability initiatives.
The right packaging is a key factor in the green transition
Christoph Michalski, President and CEO of Billerud, spoke about the role of fibre-based packaging in the needed green transition during the Living in the Bioeconomy conference in Sweden.
New Data from ServiceMax Reveals the Impact of Digital Transformation on Service Organisations
Schneider Electric achieves €65 million in additional cross sell/upsell revenue, while Pitney Bowes saves $4.7 million through inventory reduction
Why Your Customers May Need Unique Field Service Delivery Models
Rob Ballantyne, Salesforce outlines how field service organisations must understand that different customers have different requirements for service delivery
Expert AMA: Do Not Overlook Your Customers During Digital Transformation
HSO’s Kevin Brown Urges Us Not To Lose Sight Of Customer Needs When We Move Towards Our Own Vision Of Digital Transformation.
Can great customer experience be delivered by remote service?
Dan Oldridge, Salesforce offers his thoughts on whether exceptional service can be delivered by remote-service tools
Sustainability becoming requisite in field service RFPs
Brenner, Alex Brenner of Boston Consulting Group explains that the need to show sustainability credentials will increasingly become a requisite in all new requests for proposals in field service operations.
Expert AMA: The Field of Dream Failure in Digital Transformation
HSO’s Kevin Brown Explains The “Field of Dreams Failure’ In Digital Transformation which highlights why so Many Digital Transformation Projects Fail
