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Feature, FSM Technology, Service Operations

Top 10 implementation tasks for a mobile workforce management system

Alan McNamara of Ultan Technologies gives us a run down of some key considerations for implementing mobile workforce technology… 1: Use Existing Phones/Devices In the not-so-distant past, most on site applications were running on Windows handhelds. These already expensive tablets were usually ruggedised at an even greater expense,...

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Feature, Service Operations

Eight tips for improving field service productivity: Part Three

Whilst technology can play a big part in improving the efficiency of a field service operation, nothing is as important as ensuring your field service managers are fully armed to do their job.

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Feature, FSM Technology

2015… The year of the S?

While many IT experts are predicting further big things in IoT this year, Nick Frank suggests they are missing one more vital letter… 2014 saw an explosion in our societies understanding of the potential for connected devices. Driven mainly by the SMARTphones and the ease of connection to the internet,just about everyone from your...

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Digital Transformation, Feature, FSM Technology

Field Service Leaders Interviews: Scott Berg, ServiceMax (part two)

In part one of this exclusive interview with ServiceMax COO Scott Berg we looked at the the similarities between widely differing industries, the rapid rise of ServiceMax and why the IoT hasn’t quite got fully up to speed as yet. Here in this second section of the interview we begin with the another key significant …...

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Feature, FSM Technology

Service Management Automation 2.0

Upgrading a service management system can be a challenge, but unifying and upgrading multiple systems across a continent? Here’s how Pitney Bowes approached the task… Service management software has evolved and the benefits of moving to a modern next generation system are well documented. But what are the considerations that need to...

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Digital Transformation, Feature

Knowledge is power… why knowledge sharing is key to modern field service (part one)

Establishing a knowledge base is a strategy that can yield numerous benefits for a field service organisation and once the initial pain of setting it up is accomplished it can become self-perpetuating. One company that have adopted this approach is medical device manufacturers Elekta… The devices Elekta manufacture deliver radio...

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Feature, Leadership

Field Service Leaders Interviews: Scott Berg, ServiceMax (part one)

ServiceMax have been one of the undoubted success stories in field service software of recent years. Kris Oldland, Field Service News Editor spoke to Their COO Scott Berg to find out about the journey they have been on and what happens next…. It was a cold early morning in Paris towards the tail end of …...

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#FSN20, Feature, Leadership

#fsn20 The twenty most influential people in field service (2015)

The 20 most influential people in field service: 2015 edition Across December and January we asked our readers to nominate candidates for the inaugural #FSN20, a list of the twenty most influential people in field service. We received nominations from across the globe through social media, email and even a phone call or two directly...

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Feature, Service Strategy

Eight tips for improving field service productivity: Part One

Whilst it is often the selling point of specialist field service technology, improving productivity can also be achieved through good management. So as part of a new series from Steve Brand, Senior Consultant with field service training specialists SGSA, we look at eight key management concepts that can help you improve the...

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Feature, FSM Technology

Service Management in the Cloud – The $120bn Question

The Cloud. Can you really avoid it? The cloud market is expected to grow to $121 billion dollars in 2015, a 26% compound annual growth rate from 2010’s $37 billion1. Such growth is set to continue, with research showing that 81% of organisations forecast a move to the cloud for 50% of their future transactions. …...

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