Will the introduction of Chief Revenue Officers drive servitization?
Will the introduction of Chief Revenue Officers drive servitization? The world changed in 2020 beyond all recognition. The pandemic brought...
From Employee Engagement to a Customer-First Mindset: Lessons from Ortho Clinical Diagnostics’ Technical Solutions Lead
What does it take to make customer experience a top priority in today’s service industry? Aquant has launched the Service Intel...
Why remote-service as a default must be outlined at the pre-contract stage of a service agreement
Why remote-service as a default must be outlined at the pre-contract stage of a service agreement The #FSN20 is Field Service News’...
Are we pushing at an open door when it comes to establishing truly connected field service?
Are we pushing at an open door when it comes to establishing truly connected field service? In a changing world of operations and...
Achieving with Outcome-Based Services
Many of us have heard about the shift from cost-centric to profit-centric business models that’s spearheaded by services. There are lots...
Understanding Customer Requirements
We are currently in the eye of a perfect storm of change as service providers in many ways. The pandemic has been the greatest disruptive...
Comparative Analysis: Reactive, Proactive, Advanced and the Future of the Field Workforce
Reactive, Proactive, Advanced and the Future of the Field Workforce In the next in our series of comparative analyses across a global study...
Will regulatory pressures drive further adoption of connected field service?
Will regulatory pressures drive further adoption of connected field service? In a changing world of operations and technology, two key...
The rising importance of sustainability in field service
The rising importance of sustainability in field service The world changed in 2020 beyond all recognition. The pandemic brought with it the...
Think Tank Sessions: Adapting the Organisation to Move Towards Customer Success
Think Tank Sessions: Adapting the Organisation to Move Towards Customer Success Living in an era of risk and instability, it is more...
