Feature

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Feature, Leadership

How we create our future – Services in Rolls Royce

Last month myself and Field Service News Editor Kris Oldland were fortunate enough to interview Dave Gordon from Rolls Royce’s Defence business in Bristol, about their Services Journey and why it is so important to the future growth of the business. Although Rolls Royce is a leading global manufacturing business, many people do not...

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Feature, Service Operations

The Contact Centre of Tomorrow: 5 ways it will be different

The contact centre remains an important asset to many field service organisations, but like field service itself the contact centre is rapidly evolving. Here Gregoire Vigroux, European Marketing Director, TELUS International looks at what the call centre of tomorrow may look like…  2014 is already almost unrecognisable from the...

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Feature, FSM Technology

Five myths of enterprise app development in a mobile-first world

28/08/2014 19:56 Cathal McGloin, CEO of mobile enterprise app developer FeedHenry takes on the role of myth buster as he debunks a few false beliefs regarding mobile development across the enterprise. This is following the mobile app platform provider analysed customer data and industry RFPs from organisations with more than 1,000...

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Feature, Service Operations

Eight tips for improving field service productivity: Part Two

Whilst technology can play a big part in improving the efficiency of a field service operation, nothing is as important as ensuring your field service managers are fully armed to do their job. With this in mind we have teamed up with specialist field service training organisation SGSA to bring this series that looks at …...

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