Feature

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Feature, FSM Technology

Service Management in the Cloud – The $120bn Question

The Cloud. Can you really avoid it? The cloud market is expected to grow to $121 billion dollars in 2015, a 26% compound annual growth rate from 2010’s $37 billion1. Such growth is set to continue, with research showing that 81% of organisations forecast a move to the cloud for 50% of their future transactions. …...

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Feature, Service Strategy

Three questions to ask yourself now about your Field Service Organisation… before 2014 is another Auld Lang Syne…

December. That last few weeks before we flip to a clean page, create those New Year’s Resolutions, and generally begin again in pursuit of personal and professional excellence. Patrice Eberline is Vice President, Global Customer Transformation at ServiceMax gives guidance on how to take stock and get set for success in the year...

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Feature, Service Strategy

Seeing the Wood from the Trees;  A Framework for Successful Service Transformation

You may or may not have spotted it but over the course of the year in my series of features for Field Service News I have been writing a series of articles that describe and outline a framework of the critical attributes and understanding required to deliver a successful Service Business. Why? Most managers find it hard …...

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Feature, Service Operations

Mobile worker empowerment

14/11/2014 11:47 The second advert for Trimble Field Service Management’s latest mobile workforce platform ‘Work Management’ contains the same quirky humour as the first edition but this time focusses on the plight of the poor field technician who is sent to the wrong job with the wrong tools, or on his own when he...

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Feature, Service Strategy

Understanding and applying effective Change Management: Part One – What is Change Management?

The case for implementing a modern field service solution is well documented, the benefits clear and tangible. However the road to a successful implementation is fraught with challenges. Over the next few weeks we will be exploring this topic across a number of features which are sponsored by ServiceMax There is also a corresponding...

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Feature, Leadership

How we create our future – Services in Rolls Royce

Last month myself and Field Service News Editor Kris Oldland were fortunate enough to interview Dave Gordon from Rolls Royce’s Defence business in Bristol, about their Services Journey and why it is so important to the future growth of the business. Although Rolls Royce is a leading global manufacturing business, many people do not...

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Feature, Service Operations

The Contact Centre of Tomorrow: 5 ways it will be different

The contact centre remains an important asset to many field service organisations, but like field service itself the contact centre is rapidly evolving. Here Gregoire Vigroux, European Marketing Director, TELUS International looks at what the call centre of tomorrow may look like…  2014 is already almost unrecognisable from the...

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Feature, FSM Technology

Five myths of enterprise app development in a mobile-first world

28/08/2014 19:56 Cathal McGloin, CEO of mobile enterprise app developer FeedHenry takes on the role of myth buster as he debunks a few false beliefs regarding mobile development across the enterprise. This is following the mobile app platform provider analysed customer data and industry RFPs from organisations with more than 1,000...

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Feature, Service Operations

Eight tips for improving field service productivity: Part Two

Whilst technology can play a big part in improving the efficiency of a field service operation, nothing is as important as ensuring your field service managers are fully armed to do their job. With this in mind we have teamed up with specialist field service training organisation SGSA to bring this series that looks at …...

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Feature, Service Operations

Take control of your…work

Manage the unexpected out of the mobile work day With customer expectations at an all-time high in an increasingly competitive marketplace, the pressure for field service businesses to deliver best-in-class performance has never been higher. Providing excellent service delivery is a clear priority and for the mobile worker, their...

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