The Importance of Empowering Field Service Technicians With Always Ready Tools
Ben Baum, Durabook explains why field service companies need to make sure that the devices provided to their technicians are fit-for-purpose and allow them to work to their fullest potential.
Why Total Cost of Ownership is about far more than just the life-cycle of a device
Ben Baum, Durabook explains how the case of Total Cost of Ownership has evolved beyond the lifecycle of the devices and includes productivity of our field techs
Understanding the day-to-day use of remote service tools in service delivery
We hear from Martin McLean, Konica Minolta, about the practicalities of day to day use of AIRe Link solution they use to deliver remote service
Keeping pace with the evolution of rugged technology for operational success
Fred Kao, CEO Twinhead International, the company behind Durabook, the brand for rugged and mobile-optimised laptops and tablets, discusses the evolving landscape and identifies the key factors organisations should consider when investing in the latest rugged technology.
How Do We Integrate Remote Service into Field Service Operations?
Dan Snowden and Max Dinser of HSO discuss how we can integrate remote services into field service operations.
Complete Shutter Doors Boost Productivity by 20% with BigChange Tech
Industrial doors company Complete Shutter Services has doubled its business and boosted productivity by 20 percent since implementing field service management software from BigChange. Providing a complete job management platform, BigChange cloud-based office software synchronizes with rugged tablets used by field operatives to provide...
Durabook and IPC2U Sign Distribution Agreement
Durabook, Twinhead International Corp. and IPC2U GmbH have agreed a distribution partnership in which the entire mobile rugged portfolio is now available directly to both IPC2U customers as well as to the resellers of IPC2U. This means that IPC2U’s partners and customers across various industries, from logistics, forestry and...
GPS Insight Acquires FieldAware to Create a Comprehensive Platform
GPS Insight, a leading provider of SaaS-based fleet management software and complementary solutions in the United States and Canada, today announced the acquisition of FieldAware, the leader in made-for-mobile, cloud-based field service solutions. The acquisition advances field services and fleet tracking capabilities for GPS...