FSM Technology, Editor’s Pick

Feature, FSM Technology, Editor's Pick

“Designed to” or “certified at” – why these two phrases mean very different things in the world of rugged

Ben Baum, Durabook, discusses the importance of genuine third party testing to ensure devices are up to the rigours of day to day field service.

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Feature, FSM Technology, Editor's Pick, Home Page, Editor's Pick

What do the technical specs in rugged devices actually mean

Ben Baum, Durabook, discusses the meanings of some of the often confusing technical specifications of rugged devices.

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Feature, FSM Technology, Editor's Pick, Home Page, Trending

Unhappy Field Techs? The Right Tools Will Improve Their Satisfaction and Your Aftermarket Profitability

Sarang Sambare, Senior Director of Industry Solutions at Syncron, shares some tips to keep field service technicians happy and engaged and improve your aftermarket profitability.

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Feature, FSM Technology, Editor's Pick, Home Page, Analysis, Service Operations

Are we only just starting to scratch the surface of what we can achieve with connected field service?  

How much further can we go with the effective use of asset data driving a true revolution in field service operations, and what are the barriers holding us back?

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Feature, FSM Technology, FSM Technology, Editor's Pick, Home Page, Analysis

Harnessing digital and mobile solutions to benefit business in a post-pandemic world

Fred Kao, CEO Twinhead International, the company behind Durabook, identifies the key digitisation trends that accelerated due to the pandemic.

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Digital Transformation, FSM Technology, FSM Technology, Editor's Pick

Is Remote Visual Support a Threat or an Opportunity for Field Service Teams?

COVID-19 turned working life as we know it on its head from one day to the next. It hugely accelerated the necessity of a digital workplace, which has never been more important than it is now. But what exactly does it mean for employees in field service? In the last five years, the innovation team …...

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Feature, FSM Technology, Editor's Pick

Why data is the ultimate democratizing tool that changes the paradigm in field service

Why data is the ultimate democratizing tool that changes the paradigm in field service We have talked at great length within our industry about the importance of embracing data and adopting data-driven approaches to defining how we deliver service in a manner that allows our field technicians, our customers and our shareholders to be...

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Feature, FSM Technology, Editor's Pick, FSN Research

The Ongoing Impact of the Pandemic on Field Service Operations

While the end maybe in sight the imapct of the pandemic lingers. In a new series of features from the latest Field Service News Research study hosted in partnership with ServiceMax, we explore the correlations between asset data flow, servitization and cross-department collaboration.   Here in the first feature reviewing this data, we...

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