“Designed to” or “certified at” – why these two phrases mean very different things in the world of rugged
Ben Baum, Durabook, discusses the importance of genuine third party testing to ensure devices are up to the rigours of day to day field service.
Ben Baum, Durabook, discusses the meanings of some of the often confusing technical specifications of rugged devices.
Unhappy Field Techs? The Right Tools Will Improve Their Satisfaction and Your Aftermarket Profitability
Sarang Sambare, Senior Director of Industry Solutions at Syncron, shares some tips to keep field service technicians happy and engaged and improve your aftermarket profitability.
Are we only just starting to scratch the surface of what we can achieve with connected field service?
How much further can we go with the effective use of asset data driving a true revolution in field service operations, and what are the barriers holding us back?
Fred Kao, CEO Twinhead International, the company behind Durabook, identifies the key digitisation trends that accelerated due to the pandemic.
Why data is the ultimate democratizing tool that changes the paradigm in field service We have talked at great length within our industry about the importance of embracing data and adopting data-driven approaches to defining how we deliver service in a manner that allows our field technicians, our customers and our shareholders to be...
While the end maybe in sight the imapct of the pandemic lingers. In a new series of features from the latest Field Service News Research study hosted in partnership with ServiceMax, we explore the correlations between asset data flow, servitization and cross-department collaboration. Here in the first feature reviewing this data, we...