#FSN20

content from the FSN20

#FSN20, Feature, Service Strategy

The pandemic accelerated our adoption of remote-first service, but was not the primary driver

The pandemic accelerated our adoption of remote-first service, but was not the primary driver The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Senior Consultant, BEU, Konica Minolta. Prior to taking his role in the...

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#FSN20, Feature, Home Page, Home Page, Editor's Pick, Service Operations, Service Operations, Editor's Pick

How do we tackle diversity within our field engineering workforce?

How do we tackle diversity within our field engineering workforce? The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Patrick Jansen, Product Owner, Field Services, Clevr. Prior to joining Clevr, Jansen had shown...

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#FSN20, Digital Transformation, Feature, Home Page, Trending

Are we at a point where we can truly utilise asset data in real-time effectively?

Are we at a point where we can truly utilise asset data in real-time effectively? The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Rajat Kakar, Senior Vice President, QuickWorks. Prior to joining Quickworks,...

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#FSN20, Feature, Service Strategy

Why remote-service as a default must be outlined at the pre-contract stage of a service agreement

Why remote-service as a default must be outlined at the pre-contract stage of a service agreement The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Senior Consultant, BEU, Konica Minolta. Prior to taking his role in the...

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#FSN20, Feature, Service Operations

Attracting the field service stars of the future

Attracting the field service stars of the future The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Patrick Jansen, Product Owner, Field Services, Clevr. Prior to joining Clevr, Jansen had shown both great...

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#FSN20, Feature, Service Strategy

Is there still some client push back when it comes to remote service delivery?

Is there still some client push back when it comes to remote service delivery? The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Senior Consultant, BEU, Konica Minolta. Prior to taking his role in the central European...

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#FSN20, Feature, Service Strategy

Logistics services as value addition in a Subscription Business Model for the print media Industry

Logistics services as value addition in a Subscription Business Model for the print media Industry Maximilian Schnippering, Business Specialist Recurring Revenue and Alexander Driss, Project leader VMI, of Heidelberg provide us with their deep level insight into how an organisation can harness the value of logistics services within a...

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#FSN20, Digital Transformation, Feature

Keeping Cancer Treatment Systems Treating

Keeping Cancer Treatment Systems Treating Daniel Kingham, Predictive Maintenance & Intelligence Director Elekta shares his insight in to the crucial role Elekta IntelliMax plays in keeping the important cancer treatment operational even during the global Covid-19 pandemic.   Individuals waiting for – or even right in the middle of...

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#FSN20, Feature, Leadership

Understanding Leadership during a crisis

Understanding Leadership during a crisis The Covid-19 pandemic is changing everything. It means we have to adapt to a new way of working and a new way of delivering service. Core to this is robust leadership, which itself is changing in the midst of the pandemic. We consult some of the FSN20 to find out …...

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#FSN20, Feature, Service Strategy

Servitization: Padawan and Master

Servitization: Padawan and Master The Field Service Podcast returned for a fourth season with an epic three-way conversation between Kris Oldland, Mark Glover and former #FSN20 alumni Prof. Tim Baines…    The Field Service Podcast returns with a bang as Kris Oldland Editor-in-Chief, Field Service News puts his deputy to the test...

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