Home Page, Analysis

Feature, Home Page, Analysis, Service Strategy, Analysis

Selling Service: Inside Philips’ Unconventional Team Structure

Aquant recently spoke with Peter Lee, Senior Manager of Service Sales and Marketing at Philips about on the most effective approach to sales and service.

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Feature, Home Page, Analysis

How is servitization being implemented?

What approaches are companies taking in terms of strategically developing their servitized solution? We analyse this in the new feature from a recent FSN Research study, conducted in partnership with HSO.

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Digital Transformation, Editor's pick, Feature, Home Page, Analysis

The types of technology that are being utilised in remote service delivery

Izzy Sanchez, Konica Minolta USA, explains the types of technology that are being utilized in remote service delivery.

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Feature, Home Page, Analysis, Service Strategy, Editor's Pick

Four Service Scenarios: #4 the outcome-centric scenario

We discuss what an outcome-centric service scenario, one of four that Gartner outlines as dominant in field service, actually looks like

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Feature, Home Page, Analysis, Service Strategy, Analysis

Achieving Work-Life Balance in the Fast-Paced Service Industry: Practical Lessons for Leaders

Aquant recently spoke with Lacey Gigante, Director of Post-Market Surveillance at Integra Life Sciences about how to achieve work-life balance in the service industry.

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Digital Transformation, Analysis, Feature, Home Page, Analysis

The importance of the on-site service call in an increasingly digital world

We hear from Rob Ballantyne as he reflects on how the in-person customer touch point that the on-site field service visit offers is now more important than ever.

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Feature, Home Page, Analysis

The processes and time frames for establishing servitization

In this feature from a recent FSN paper, published in partnership with HSO, we look at the processes and time frames for establishing servitization.

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Feature, Home Page, Analysis, Service Strategy, Analysis

Four Service Scenarios: #3 the knowledge-centric scenario

We discuss what an knowledge-centric service scenario, one of four that Gartner outlines as dominant in field service, actually looks like

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Feature, FSM Technology, Analysis, Home Page, Analysis

Maximising our engineers’ time to create true brand ambassadors

We hear from Martin McLean, Konica Minolta, about the practicalities of day to day use of AIRe Link solution they use to deliver remote service

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Feature, Home Page, Analysis, Service Operations, Editor's Pick

How can Service Orgs Succeed in a Time of Inflation, Labor Shortages, and a Workforce Skills Gap?

Aquant’s 2023 Service Intelligence Benchmark Report analyzed how factors like inflation, a labor shortage, and a knowledge gap are impacting the service industry.

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