The spectrum of advanced service from customer success to outcome based services
Kris Oldland, Marc Tatarsky and Steve Mason discuss why customer success should be viewed as part of a spectrum of advanced services
At the heart of digital transformation the true benefit is communication
At the heart of digital transformation the true benefit is communication The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. …...
Bringing a Team Together in the Most Challenging of Times
Bringing a Team Together in the Most Challenging of Times In October 2021, Field Service News hosted the inaugural European Field Service Awards to celebrate the ingenuity and excellence of …...
Harnessing digital and mobile solutions to benefit business in a post-pandemic world
Fred Kao, CEO Twinhead International, the company behind Durabook, identifies the key digitisation trends that accelerated due to the pandemic.
Field Service is an industry that has always had essential workers, long before the pandemic
Paolo Bergamo, CEO, OverIT reflects how in field service we are surrounded by super-heroes, keeping our world turning who’ve always been essential workers
How adopting an Outside-In perspective can foster a genuine strategy for customer success
Kris Oldland, Marc Tatarsky and Steve Mason discus how Peter Drucker’s famous Outside-In approach is an excellent tool for customer success models.
