Home Page, Editor’s Pick

Feature, Home Page, Editor's Pick

Did the pandemic kill servitization or make it inevitable?

In this feature from a recent FSN Research paper, sponsored by HSO, we look in-depth at the role of servitization after the pandemic.

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Feature, Home Page, Editor's Pick, Service Operations

Is the experience of pressure in the field key to what makes a great remote service specialist?

Martin McLean outlines how the experience of working in the high pressure environment on-site with the customer is a critical part of what makes an effective remote service engineer.

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Digital Transformation, Editor's pick, Feature, Home Page, Editor's Pick

Critical trends in the telecommunications industry

To understand the issues impacting the telecommunications industry, we begin with an examination of key trends which make these outcome-based service models possible.

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Feature, FSM Technology, Analysis, Home Page, Editor's Pick

“Designed to” or “certified at” – why these two phrases mean very different things in the world of rugged

Ben Baum, Durabook, discusses the importance of genuine third party testing to ensure devices are up to the rigours of day to day field service.

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