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Is Remote Visual Support a Threat or an Opportunity for Field Service Teams?

COVID-19 turned working life as we know it on its head from one day to the next. It hugely accelerated the necessity of a digital workplace, which has never been more important than it is now. But what exactly does it mean for employees in field service? In the last five years, the innovation team …...

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#FSN20, Feature, Home Page, Home Page, Editor's Pick, Service Operations, Service Operations, Editor's Pick

How do we tackle diversity within our field engineering workforce?

How do we tackle diversity within our field engineering workforce? The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Patrick Jansen, Product Owner, Field Services, Clevr. Prior to joining Clevr, Jansen had shown...

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Digital Transformation, Feature, FSN Research, Home Page, Home Page, Editor's Pick, Service Operations, Service Operations, Editor's Pick

The positive correlation between the wider distribution of asset data and improved service delivery

The positive correlation between the wider distribution of asset data and improved service delivery In a changing world of operations and technology, two key topics dominate the discussions within the field service industry. These are servitization and digital transformation and the importance of asset data lies at the heart of each of...

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Digital Transformation, Feature, FSN Research, Home Page, Home Page, Editor's Pick

All business units in an organisation need to pull together to deliver advanced services

All business units in an organisation need to pull together to deliver advanced services In a changing world of operations and technology, two key topics dominate the discussions within the field service industry. These are servitization and digital transformation and the importance of asset data lies at the heart of each of these two...

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Home Page, Editor's Pick, Home Page, Highlighted Resource, Resources, FSN Free, Service Strategy, Editor's Pick, Servitization and Advanced Service Design, Think Tank Sessions, Think Tank Sessions

Think Tank Sessions: Is Servitization Dependent on Being OEM Owned?

Think Tank Sessions: Is Servitization Dependent on Being OEM Owned? Whilst servitization frequently appears, in the context of whole-life support (and revenue), to be an integrated arm of the manufacturer (eg Mercedes Trucks), the reality is that Mercedes dealers, although badged, are not Mercedes Benz. Servitization in such a scenario...

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#FSN20, Analysis, Feature, Home Page, Home Page, Editor's Pick, Service Operations, Service Operations, Editor's Pick

Attracting a new generation into the world of engineering

Attracting a new generation into the world of engineering The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Sarah Brettle, Director, Customer Service Division, Ford. Having joined Ford in 2010, Brettle has served...

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Digital Transformation, Feature, FSN Research, Home Page, Home Page, Editor's Pick

How often do service leaders work alongside their colleagues from other business units?

How often do service leaders work alongside their colleagues from other business units? In a changing world of operations and technology, two key topics dominate the discussions within the field service industry. These are servitization and digital transformation and the importance of asset data lies at the heart of each of these two...

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