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Feature, Home Page, Trending, Service Operations, Service Operations, Analysis

5 Ways Tech Can Improve Your Organization’s Efficiency in a Recession

Aquant shares 5 ways tech can improve their organization’s efficiency during a recession. Download the e-book, available at Field Service News

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Feature, FSM Technology, Analysis, Home Page, Trending

The Importance of Empowering Field Service Technicians With Always Ready Tools

Ben Baum, Durabook explains why field service companies need to make sure that the devices provided to their technicians are fit-for-purpose and allow them to work to their fullest potential.

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Feature, FSM Technology, Editor's Pick, Home Page, Trending

Unhappy Field Techs? The Right Tools Will Improve Their Satisfaction and Your Aftermarket Profitability

Sarang Sambare, Senior Director of Industry Solutions at Syncron, shares some tips to keep field service technicians happy and engaged and improve your aftermarket profitability.

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Feature, Home Page, Trending, Service Operations

Investing in the Right Tech Can Reduce the Impact of an Economic Downturn

Track KPIs differently. Get deeper insights into every aspect of your service business in Aquant’s latest report ‘5 KPIs Service Leaders need to Measure in 2022’

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Field service engineers are becoming an increasingly scarce resource

While embracing new technologies such as AR and AI to drive productivity is desirable, the reality is that in the shadow of a very real ageing workforce crisis, doing so may be a matter of survival for many field service organisations…

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Feature, Home Page, Trending, Service Operations, Service Operations, Trending

Gain Deeper Service Insights With These Three Data Entry Best Practices

Get the most out of your service data by using these three actionable steps to encourage accurate data entry and create a data-driven field service culture.

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Digital Transformation, Digital Transformation, Analysis, Feature, Home Page, Trending

Our industry will only become more data driven and we need Artificial Intelligence to make it work

With the exponential rise of data across almost all aspects of business, we are on the cusp of true industrial revolution. Industry 4.0 is no longer a vision of the future but is today’s reality. However, without AI, many organisations are set to drown in their own data lakes and oceans…

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Feature, Home Page, Trending, Service Strategy

Field Service Symposium: Attendee Notes – Executive Summary

Christian Kundert, Services Growth Manager, Caterpillar shares his notes from the 2022 Field Service Symposium, organized by Field Service News, that took place in Birmingham earlier this month.

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Is servitization still relevant? What kind of relationship do my customers now expect from me? 

In the third in a series of essays for service leaders we focus on whether there is still a role for servitization in the post-pandemic world

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What skill set will a successful service engineer or technician need to have in this post-pandemic world? 

In the second in a series of essays for service leaders we explore the skill-sets required of tomorrow’s field service engineers.

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