Home Page, Trending

Digital Transformation, Feature, FSN Research, Home Page, Home Page, Trending

Service leaders are increasingly getting a say at the executive table

Service leaders are increasingly getting a say at the executive table In a changing world of operations and technology, two key topics dominate the discussions within the field service industry. These are servitization and digital transformation and the importance of asset data lies at the heart of each of these two growing trends....

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#FSN20, Digital Transformation, Feature, Home Page, Trending

Are we at a point where we can truly utilise asset data in real-time effectively?

Are we at a point where we can truly utilise asset data in real-time effectively? The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Rajat Kakar, Senior Vice President, QuickWorks. Prior to joining Quickworks,...

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Digital Transformation, Feature, Home Page, Home Page, Trending, Think Tank Sessions

Will the introduction of Chief Revenue Officers drive servitization?

Will the introduction of Chief Revenue Officers drive servitization? The world changed in 2020 beyond all recognition. The pandemic brought with it the most significant global disruption we have seen since the second world war. Yet, in many ways, the field service sector was fortunate. The tools that we needed to find a way to …...

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Digital Transformation, Feature, Home Page, Home Page, Trending, Service Strategy

Konica Minolta’s Journey to Remote-as-a-Default

Kris Oldland reflects on the journey Konica Minolta have taken to developing remote-as-a-default approach to service using their own tool AIRe Link

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